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question

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OGS cases are not screened

I have noticed that more than 25000 cases we have created 2018-11-29 and 2018-11-30 have not been screened, all of them are enabled to OGS

It’s in the production environment.

Here are a few samples:

CaseSystemId

0A3687C5-6749-1736-99D8-DA92001C5899

0A3687C6-6749-1C0A-99D7-BCB400170451

0A3687C6-6749-1C0A-99D7-D93D00173506

0A3687C7-6749-194C-99D8-D6A6001C56AA

0A3687C5-6749-1736-99D7-DED100172104

world-checkworld-check-onescreening
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1 Answer

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Hi @jja,

Thank you for the query.

Since you are facing issue with the production account, I would request you to please report the issue via support channel. Please use the below link to raise the issue with our support team.

https://my.refinitiv.com/content/mytr/en/productsupport.html?productName=Thomson%20Reuters%20World-Check%20One%20API

Thank you for your co-operation.

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