For the issue in the production environment, please raise the issue via the support channel.
Click here to access World-Check One API support channel.
Enter the details - Name, Email, Country, Issue with which you need help, number of effected users, enter the CAPTCHA and click on Submit.
Clicking on Submit will create a support ticket for the issue which you want to raise regarding the production environment and you will be responded within 24 hours by our representative for the same.