Hi, the python API keeps raising this error in some sort of random fashion. It doesn't seem related with my code, and after doing the same request after few seconds I get the data I need. Why is this error raised?

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Question by miguel.costa · Jul 09, 2019 at 12:45 PM · eikon eikon-data-api workspace python workspace-data-api refinitiv-dataplatform-eikon error-408

Hi, the python API keeps raising this error in some sort of random fashion. It doesn't seem related with my code, and after doing the same request after few seconds I get the data I need. Why is this error raised?

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Answer 1 · 2019-07-09T13:25:56Z

REFINITIV

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Answer by nick.zincone · Jul 09, 2019 at 01:25 PM

Hi @miguel.costa,

The error is a result of the servers timing out the request. It likely happens sometimes because the server is able to process the request while other times the load may be higher thus it is reaching the point where the timeout is triggered.

Within the Eikon Data API usage and limits guidelines, it does mention timeouts:

You can also refer to this post as it is similar.

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Hi, the python API keeps raising this error in some sort of random fashion. It doesn't seem related with my code, and after doing the same request after few seconds I get the data I need. Why is this error raised?

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