question

Upvotes
Accepted
1 0 0 0

Intermittent (one-off) issue with 'Search All' API service

Hi,

We got some internal server errors for the Search All API service.

The same API calls were successful after sometime(When submitted in the next schedule of our jobs).

Please find the attached logs for failed API call and success API call.

Please check them and let us know the cause for failure.

success-068278852.txt

failure-068278852.txt

rkd-apirkd
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

· Write an Answer
Upvotes
Accepted
24.4k 53 17 14

Hello @Hari Govind

The problem seems to be the API issue rather than API usage question. You can submit a support ticket to TRKD support to verify the issue via My Refinitiv web site.

Please select "Get Support" --> "The product does not work as expected" and then select Product "Thomson Reuters Knowledge Direct API"


trkd.png (41.0 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.