Error code 401 | Client Error: Eikon API Proxy requires authentication.

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Question by r.agrawal1 · Oct 15, 2019 at 05:29 AM · eikon python eikon-data-api workspace workspace-data-api refinitiv-dataplatform-eikon authentication error-401

Error code 401 | Client Error: Eikon API Proxy requires authentication.

I am getting this error since the last couple of days while trying to use Eikon webservice using Jupyter Notebook. Can anyone please advise?

Here is a screen shot of the error:

1571117292724.png (93.0 KiB)

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Answer 1 · 2019-10-15T07:09:11Z

REFINITIV

Best Answer

Answer by chavalit.jintamalit · Oct 15, 2019 at 07:09 AM

Hi @r.agrawal1

If you logged into another variant, the existing variant will be logged out.

So, restart your machine, then just start one of Eikon variant and test if the API is working properly.

If the problem still occurs and is reproducible after PC restarted.

Contact Refinitiv Helpdesk to get support on Eikon Installation.

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Answer 2 · 2019-10-15T05:56:29Z

REFINITIV

Answer by chavalit.jintamalit · Oct 15, 2019 at 05:56 AM

Hi @r.agrawal1

I believe that your Eikon Desktop is logged out before your code is executed.

I can reproduce the same error by:

1. Login my Eikon Desktop

2. Run some code (works fine)

3. Login the same Eikon ID on another machine

4. Run some code (got error 401)

Please check that your Eikon is logged in.

It may be logged for many possible reasons.

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Answer 3 · 2019-10-15T06:01:21Z

Answer by r.agrawal1 · Oct 15, 2019 at 06:01 AM

Thanks for looking into this Chavalit, I am actually logged in to Eikon.

reading from other posts, I also restarted Eikon and also restarted kernel several times, but the problem persists.

I have been testing different variants of Eikon on my PC in the last few weeks and this problem has arisen after that. could it be that logging into different variants from single PC is causing this?

How can rectify this? I am trying to delete Eikon cache, but cant delete the cache either. It says I dont have rights to do that.

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Error code 401 | Client Error: Eikon API Proxy requires authentication.

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