Discover Refinitiv
MyRefinitiv Refinitiv Perspectives Careers
Created with Sketch.
All APIs Questions & Answers  Register |  Login
Ask a question
  • Questions
  • Tags
  • Badges
  • Unanswered
Search:
  • Home /
  • Eikon Data APIs /
avatar image
Question by r.agrawal1 · Oct 15, 2019 at 05:29 AM · authenticationeikon api proxyerror 401

Error code 401 | Client Error: Eikon API Proxy requires authentication.

I am getting this error since the last couple of days while trying to use Eikon webservice using Jupyter Notebook. Can anyone please advise?

Here is a screen shot of the error:

1571117292724.png (93.0 KiB)

People who like this

0 Show 0
Comment
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

3 Replies

  • Sort: 
avatar image
REFINITIV
Best Answer
Answer by chavalit.jintamalit · Oct 15, 2019 at 07:09 AM

Hi @r.agrawal1

If you logged into another variant, the existing variant will be logged out.

So, restart your machine, then just start one of Eikon variant and test if the API is working properly.

If the problem still occurs and is reproducible after PC restarted.

Contact Refinitiv Helpdesk to get support on Eikon Installation.

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
REFINITIV
Answer by chavalit.jintamalit · Oct 15, 2019 at 05:56 AM

Hi @r.agrawal1

I believe that your Eikon Desktop is logged out before your code is executed.

I can reproduce the same error by:

1. Login my Eikon Desktop

2. Run some code (works fine)

3. Login the same Eikon ID on another machine

4. Run some code (got error 401)


Please check that your Eikon is logged in.

It may be logged for many possible reasons.


Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
Answer by r.agrawal1 · Oct 15, 2019 at 06:01 AM

Thanks for looking into this Chavalit, I am actually logged in to Eikon.

reading from other posts, I also restarted Eikon and also restarted kernel several times, but the problem persists.

I have been testing different variants of Eikon on my PC in the last few weeks and this problem has arisen after that. could it be that logging into different variants from single PC is causing this?

How can rectify this? I am trying to delete Eikon cache, but cant delete the cache either. It says I dont have rights to do that.

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Watch this question

Add to watch list
Add to your watch list to receive emailed updates for this question. Too many emails? Change your settings >
9 People are following this question.

Related Questions

Eikon API Proxy requires authentication.

Eikon Python exception 401

EikonError: Error code 401 | Client Error: Data API Proxy requires authentication.

I am not able to open eikon api proxy on mac

EikonError: Error code -1 | Port number was not identified.

  • Feedback
  • Copyright
  • Cookie Policy
  • Privacy Statement
  • Terms of Use
  • Careers
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Spaces
  • Alpha
  • App Studio
  • Block Chain
  • Bot Platform
  • Calais
  • Connected Risk APIs
  • DSS
  • Data Fusion
  • Data Model Discovery
  • Datastream
  • Eikon COM
  • Eikon Data APIs
  • Elektron
    • EMA
    • ETA
    • WebSocket API
  • Legal One
  • Messenger Bot
  • Messenger Side by Side
  • ONESOURCE
    • Indirect Tax
  • Open PermID
    • Entity Search
  • Org ID
  • PAM
    • PAM - Logging
  • ProView
  • ProView Internal
  • Product Insight
  • Project Tracking
  • Refinitiv Data Platform
    • Refinitiv Data Platform Libraries
  • Rose's Space
  • Screening
    • Qual-ID API
    • Screening Deployed
    • Screening Online
    • World-Check One
    • World-Check One Zero Footprint
  • Side by Side Integration API
  • TR Knowledge Graph
  • TREP APIs
    • CAT
    • DACS Station
    • Open DACS
    • RFA
    • UPA
  • TREP Infrastructure
  • TRIT
  • TRKD
  • TRTH
  • Thomson One Smart
  • Transactions
    • REDI API
  • Velocity Analytics
  • Wealth Management Web Services
  • World-Check Data File
  • Explore
  • Tags
  • Questions
  • Badges