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Question by rbalestro · Dec 05, 2019 at 07:08 PM · error 429

Too many requests, please try again later.

Hi all! I had my user locked for excess of requests. It was my fault. I didn't know this could happen, so I programmed a try-catch block without the correct approach. Can anyone answer me for how long I will be blocked? Is there anyway I can be manually unblocked? Thanks!!!

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Answer 1 · 2019-12-06T07:20:30Z

REFINITIV

Best Answer

Answer by chavalit.jintamalit · Dec 06, 2019 at 07:20 AM

Hi @rbalestro

I can see that you have a high usage in my Eikon user tool.

However, this forum is not the best resource to solve this issue.

I suggest you to go to Refinitiv Helpdesk by either calling them in your local number or submit a ticket at https://my.refinitiv.com/

This forum is focusing on how to use API, sample code, etc... but moderators here do not have access/permission to change the Eikon user profile nor the knowledge of the process to do so.

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