1
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Delay of more than 1.5 minutes to request the quotes at TRKD API. curl --location --request POST 'http://api.trkd.thomsonreuters.com/api/Quotes/Quotes.svc/REST/Quotes_1/RetrieveItem_3' \
@jasmin.ihap
Thank you for your participation in the forum. Would you be able to provide additional information requested by @Wasin Waeosri? I'm afraid without these details the moderators on this forum cannot help you.
<AHS>
This issue is opened as Service Cloud case 08329186 (Sev1). The TRKD support team is investigating this case.
Extend triage.
<AHS>
This issue is opened as Service Cloud case 08329186 (Sev1). The TRKD support team is investigating this case.
Extend triage.
Hello @jasmin.ihap
Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.
Thanks,
AHS
24.6k
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Hello @jasmin.ihap
The given JSON request message is broken, so I have tried this request request.txt (based on your request). I cannot replicate the issue in my environment.
I found that TRKD support team is investigating this issue. You can follow up the case process with them directly.
24.6k
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Hello @jasmin.ihap
Could you please share your JSON request message and a list of RICs that you subscribe?
Can you replicate the issue on demand?
32.2k
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Hello @jasmin.ihap,
We are unable to try to answer your question without the details requested by @Wasin Waeosri
Kindly provide the request message, or let us know if the question has been answered offline and is not relevant to you anymore?
1
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Thank you for looking into this.
Hope the below helps:
Username: murilo.gomes@leadr.com.br<mailto:murilo.gomes@leadr.com.br>
ApplicationID: MuriloGomesLeadrComBr
curl --location --request POST 'http://api.trkd.thomsonreuters.com/api/Quotes/Quotes.svc/REST/Quotes_1/RetrieveItem_3' \
--header 'X-Trkd-Auth-Token: D718E6C6C9D78F116CA6AE3902A148726BD8B8A16089FD56C206D63348F4B57EFE9299FA45F93467B8716AEA1F4F1814D2441B87BC742ADEFA2EA1D9AC5A0927938623C393345AF7A9DE467457FB84841340CD393A69372EE85EFC766DEF818BE7CBB826009B99FD3C63ECD85B2E610D' \
--header 'Content-Type: application/json' \
--header 'X-Trkd-Auth-ApplicationID: MuriloGomesLeadrComBr' \
--data-raw '{
"RetrieveItem_Request_3": {
"IncludeChildItemQoS": "false",
"TrimResponse": "true",
"ItemRequest": [
{
"Scope": "List",
"Fields": "CF_LAST:PCTCHNG:BLKVOLUM",
"RequestKey": [
{
"Name": "/PETR4.SA",
"NameType": "RIC"
},
{
"Name": "/ABCB4.SA",
"NameType": "RIC"
},
{
"Name": "/BGIK19.SA",
"NameType": "RIC"
},
{
"Name": "/CAMB4.SA",
"NameType": "RIC"
},
{
"Name": "/CPFE3.SA",
"NameType": "RIC"
},
{
"Name": "/DAGB33.SA",
"NameType": "RIC"
},
{
"Name": "/EZTC3.SA",
"NameType": "RIC"
},
{
"Name": "/FESA4.SA",
"NameType": "RIC"
},
{
"Name": "/GOAU4.SA",
"NameType": "RIC"
},
{
"Name": "/HBOR3.SA",
"NameType": "RIC"
},
{
"Name": "/IRDM11.SA",
"NameType": "RIC"
},
{
"Name": "/LOGN3.SA",
"NameType": "RIC"
},
{
"Name": "/MPLU3.SA",
"NameType": "RIC"
},
{
"Name": "/MSFT34.SA",
"NameType": "RIC"
},
{
"Name": "/OZ3D.SA",
"NameType": "RIC"
},
{
"Name": "/POMO3.SA",
"NameType": "RIC"
},
{
"Name": "/RAIL3.SA",
"NameType": "RIC"
},
{
"Name": "/RBVO11.SA",
"NameType": "RIC"
},
{
"Name": "/SAPR11.SA",
"NameType": "RIC"
},
{
"Name": "/SLCE3.SA",
"NameType": "RIC"
}
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According to the case, the root cause is Network Connectivity and the solution is Corrected Configuration
