Is it possible to retrieve the case rating of a case via the WC1 API?

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Question by a.gale · Feb 11, 2020 at 05:30 AM · world check one

Is it possible to retrieve the case rating of a case via the WC1 API?

Hi,

Maybe I am being stupid, but I am looking for a way to retrieve the 'Case Rating' of a case via the API, but I can't see anywhere where it is returned in the documentation?

Is this possible?

Many thanks,

Andy

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Answer 1 · 2020-02-17T06:12:14Z

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Answer by Prabhjyot · Feb 17, 2020 at 06:12 AM

@a.gale,

As a workaround, you may use custom fields to rate the cases using the API.

Hope this helps.

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Answer 2 · 2020-02-11T13:05:17Z

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Answer by Prabhjyot · Feb 11, 2020 at 01:05 PM

@a.gale,

Thank you for your query.

As of now, case rating functionality is not available via the API.

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Answer 3 · 2020-02-18T02:29:07Z

Answer by a.gale · Feb 18, 2020 at 02:29 AM

Thanks @prabhjyot.mandla - Understood, but unfortunately my use case will be to obtain case ratings that have been set in the WC1 GUI and feed them back into my 3rd party system.

This is not a pressing or urgent requirement, but do you know if there are plans to incorporate this into later releases of the API?

Many thanks,

Andy

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Prabhjyot ♦♦ · Feb 18, 2020 at 09:49 AM 1

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@a.gale,

We do have plans to implement the case rating functionality in the future releases. However, no ETA as of now.

Is it possible to retrieve the case rating of a case via the WC1 API?

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