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a.gale avatar image
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Is it possible to retrieve the case rating of a case via the WC1 API?

Hi,

Maybe I am being stupid, but I am looking for a way to retrieve the 'Case Rating' of a case via the API, but I can't see anywhere where it is returned in the documentation?

Is this possible?



Many thanks,

Andy

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Prabhjyot avatar image
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@a.gale,

As a workaround, you may use custom fields to rate the cases using the API.

Hope this helps.

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Mark.Bird avatar image Mark.Bird
can you be more specific? what is custom fields mean
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Prabhjyot avatar image
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@a.gale,

Thank you for your query.

As of now, case rating functionality is not available via the API.

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a.gale avatar image
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Thanks @prabhjyot.mandla - Understood, but unfortunately my use case will be to obtain case ratings that have been set in the WC1 GUI and feed them back into my 3rd party system.

This is not a pressing or urgent requirement, but do you know if there are plans to incorporate this into later releases of the API?

Many thanks,

Andy

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Prabhjyot avatar image Prabhjyot

@a.gale,

We do have plans to implement the case rating functionality in the future releases. However, no ETA as of now.

Mark.Bird avatar image Mark.Bird Prabhjyot
any updates here?
Mark.Bird avatar image Mark.Bird Prabhjyot
any updates on this?
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Mark.Bird avatar image
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is this still not available?

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