Is it possible to retrieve the case rating of a case via the WC1 API?

a.gale · February 2020

Hi,

Maybe I am being stupid, but I am looking for a way to retrieve the 'Case Rating' of a case via the API, but I can't see anywhere where it is returned in the documentation?

Is this possible?

Many thanks,

Andy

Prabhjyot · February 2020

@a.gale

As a workaround, you may use custom fields to rate the cases using the API.

Hope this helps.

Prabhjyot · February 2020

@a.gale

Thank you for your query.

As of now, case rating functionality is not available via the API.

a.gale · February 2020

Thanks @prabhjyot.mandla - Understood, but unfortunately my use case will be to obtain case ratings that have been set in the WC1 GUI and feed them back into my 3rd party system.

This is not a pressing or urgent requirement, but do you know if there are plans to incorporate this into later releases of the API?

Many thanks,

Andy