Hi guys. The Eikon Installer for Thomson Reuters Eikon 4 PC Requirements seems to think that my operating system is 32bit but it is infact 64bit, thus the installation fails. Please could anyone with any solution help me? Thanks

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Question by uncertainty · Apr 12, 2020 at 12:55 AM · eikon 64-bit messenger-bot-api 32-bit

Hi guys. The Eikon Installer for Thomson Reuters Eikon 4 PC Requirements seems to think that my operating system is 32bit but it is infact 64bit, thus the installation fails. Please could anyone with any solution help me? Thanks

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sdittmar · Apr 28, 2020 at 06:13 PM 0

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Did you manage to get a 64-bit version running? Or did you force install? Since I am still stuck with the 32-bit I would be curious to know your Office version, do you mind sharing that info?

uncertainty sdittmar · May 11, 2020 at 05:22 PM 0

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Greeting @sdittmar I did a force install using the command below:

EikonInstaller.exe /COMMAND=_forceInstall=1

My apologies for the late response

Answer 1 · 2020-04-12T15:21:14Z

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Answer by sdittmar · Apr 12, 2020 at 03:21 PM

Do you happen to run a Home & Student version of MS Office? Somehow Eikon only recognized that as 32-bit even when it is 64-bit. But there is a force install option for Eikon that will let you install Eikon as 32-bit. Support can help you with that...

Actually, I found the commands:

EikonInstaller.exe /COMMAND=_forceInstall=1

or
EikonInstaller.exe /SILENT /COMMAND=_forceInstall=1

But frankly, that seems more like a hack than a proper solution to me and I would be happy to hear how to get a 64-bit version running myself...

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Hi guys. The Eikon Installer for Thomson Reuters Eikon 4 PC Requirements seems to think that my operating system is 32bit but it is infact 64bit, thus the installation fails. Please could anyone with any solution help me? Thanks

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