Eikon API Proxy stopped working on MacOS

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Question by Federico · Jun 22, 2020 at 04:11 PM · eikon eikon-data-api workspace python workspace-data-api refinitiv-dataplatform-eikon mac-os

Eikon API Proxy stopped working on MacOS

In the last three days I've having problems with the Eikon API Proxy on my Macbook Pro. I run the proxy and it shutdown after a few seconds. I tried reinstalling it and reseting cache by Terminal, but that didn't work. After I log in, it shuts down again.

I'm running MacOS 10.15.5 and I didn't updated the OS or installed new applications last days.

I attach my logs to show you the last try to run the API Proxy.

browser_1532.20200622.log.zip

I'll appreciate your help.

Thanks!

browser-153220200622log.zip (2.6 KiB)

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Answer 1 · 2020-06-22T21:38:38Z

REFINITIV

Best Answer

Answer by Alex Putkov.1 · Jun 22, 2020 at 09:38 PM

From the log you provided, Eikon API Proxy fails to download the configuration from Eikon platform. One reason this could happen is invalid Eikon user credentials. I checked the email address you used to register on this portal and it doesn't seem to be associated with any Eikon user accounts. Did you perhaps have a trial of Eikon, which expired? I suggest you verify Eikon user account you're using by logging in to Eikon Web: http://eikon.thomsonreuters.com/login

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Eikon API Proxy stopped working on MacOS

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