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Invalid ILA login(E0011), USER_NOT_PERMIT

Greetings

My Chinese client use RFA client to connect EED. When they restarted the EED server, they found the RFA client can't recover the session. And they saw error as below:

2016-04-27 16:04:30,517 parseMsg - MESSAGE 
2016-04-27 16:04:30,517 parseMsg - Msg Type: MsgType.STATUS_RESP 
2016-04-27 16:04:30,517 parseMsg - Msg Model Type: LOGIN
2016-04-27 16:04:30,517 parseMsg - Indication Flags:
2016-04-27 16:04:30,517 parseMsg - Hint Flags: HAS_ATTRIB_INFO | HAS_STATE
2016-04-27 16:04:30,517 parseMsg - State: CLOSED, SUSPECT, NOT_ENTITLED, "Invalid ILA login(E0011), USER_NOT_PERMIT"

And then they re-run the RFA client, the login is OK again.

Anyone know what happened?

BR

Leon Hong

refinitiv-realtimetreprfarfa-api
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1 Answer

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The message "Invalid ILA login(E0011), USER_NOT_PERMIT", was generated by the data feed components. Please contact data feed/Elektron support to investigate the issue further. From API perspective, the application has to send new login request because the stream already closed.

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