Invalid ILA login(E0011), USER_NOT_PERMIT

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Question by Leon.Hong · Apr 28, 2016 at 05:56 AM · refinitiv-realtime trep rfa rfa-api

Invalid ILA login(E0011), USER_NOT_PERMIT

Greetings

My Chinese client use RFA client to connect EED. When they restarted the EED server, they found the RFA client can't recover the session. And they saw error as below:

2016-04-27 16:04:30,517 parseMsg - MESSAGE 
2016-04-27 16:04:30,517 parseMsg - Msg Type: MsgType.STATUS_RESP 
2016-04-27 16:04:30,517 parseMsg - Msg Model Type: LOGIN 
2016-04-27 16:04:30,517 parseMsg - Indication Flags: 
2016-04-27 16:04:30,517 parseMsg - Hint Flags: HAS_ATTRIB_INFO | HAS_STATE 
2016-04-27 16:04:30,517 parseMsg - State: CLOSED, SUSPECT, NOT_ENTITLED, "Invalid ILA login(E0011), USER_NOT_PERMIT"

And then they re-run the RFA client, the login is OK again.

Anyone know what happened?

BR

Leon Hong

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Answer 1 · 2016-04-29T00:41:45Z

REFINITIV

Best Answer

Answer by moragodkrit.chumsri_1 · Apr 29, 2016 at 12:41 AM

The message "Invalid ILA login(E0011), USER_NOT_PERMIT", was generated by the data feed components. Please contact data feed/Elektron support to investigate the issue further. From API perspective, the application has to send new login request because the stream already closed.

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Invalid ILA login(E0011), USER_NOT_PERMIT

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