I need an immediate answer!!
I am trying to get some data and get the following exception: Error code 500 | Backend error. 500 Internal Server Error.
I tried from 2 different users with many different data points, every fetches only 1 RIC and 1 date and got the same exception.
(And It's not permissions problems- already checked it.)
Hi @gal15 - how is this issue going - is it resolved now? Is the 500 error appearing intermittently or under load? Can you provide the API call code and context you are using (ie in a loop etc) . FYI some customers were experiencing some 503 errors which were investigated by the dev team not sure if this is linked https://community.developers.refinitiv.com/questions/63206/error-code-503-server-error-api-proxy-is-not-avail-4.html?childToView=63278#answer-63278
I get "backend error. 500 Internal Server Error" when I want to pull the data in our code from 24 hours ago. I was wondering if someone can help me about this error. Actually, I am confused about it because I used the same code for the previous days.