For a deeper look into our World Check One API, look into:

Overview |  Quickstart |  Documentation |  Downloads

question

Upvotes
Accepted
corey avatar image
1 ●2 ●1 ●3

Screen results are different between different TR accounts

I've encountered an issue only happen on a few cases
1. Save a case on Account A with a set of User data and trigger the screen request
2. Save another case on Account B with the same set of User data and trigger the screen request

Can I assume that the screen results on these two different accounts should be the same?

And both screened with name transposition config, is there any other configuration will end up the results to be different?

Currently, we found some cases that have a hit on account A but the same his can't be found on account B

Could you please clarify why are they shown differently

Thank you

world-checkworld-check-onescreening-api
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

@corey

Hi,

Thank you for your participation in the forum.

Is the reply below satisfactory in answering your question?

If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

1 Answer

· Write an Answer
Upvotes
Accepted
Prabhjyot avatar image
4.5k ●4 ●8 ●8

@corey,

Thank you for your query.

You will have to check the screening threshold of the groups under each account. If the threshold settings are different in different accounts or groups, the screening results will vary.

To check the threshold of each account, you should be a Client Admin. Follow the below steps to check the threshold settings - Login to World-Check account as client Admin > Go to Admin section > Settings ( Under World-Check Section ) > Set the Threshold as per your requirement (FUZZY, MEDIUM, STRONG and EXACT)

Once the threshold are set same, the results returned would be same for both the accounts.

Please Note : The Threshold case be set differently based on groups, so you may have to check the threshold per group if you have multiple groups in your account.

Hope this answers your query.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.