We are requesting earnings estimates data using the DEX2 COM API. Since last Friday, we have been intermittently (but much more frequently than usual), receiving no response for 15 minutes, and then receiving a callback with DEX2_DataStatus=DE_DS_NULL_TIMEOUT. Restarting Eikon and the machine has not done anything to help this.
Our requests are for earnings forecast data, using the RData API, e.g.:
rd.InstrumentIDList = "AAPL.O";
rd.FieldList = "TR.EPSEstValue.value,TR.EPSEstValue.brokername,TR.EPSEstValue.brokerid,TR.EPSEstValue.analystname,TR.EPSEstValue.analystcode,TR.EPSEstValue.currency,TR.EPSEstValue.origdate,TR.EPSEstValue.periodenddate,TR.EPSEstValue.fperiod";
rd.RequestParam = "FY2019;FY2024";
We haven't seen this timeout behavior at this frequency previously (we'd of course get them occasionally, but it was very rare). We were wondering if there may be an issue upstream at the server end, or if perhaps the recent upgrade from 4.0.51 to 4.0.52 might have something to do with this?
Thanks very much,
I don't think this is related to the version of Eikon. Eikon COM APIs libraries have not changed in a long time. The timeout must be happening at the backend. I would suggest using Fiddler to capture the HTTP request corresponding to one of the RData.Subscribe() calls that return DEX2_DataStatus=DE_DS_NULL_TIMEOUT to OnUpdate callback. I imagine this request will have HTTP status other than 200. Then I would suggest opening a support case with Refinitiv Helpdesk and submitting the HTTP request capture to investigate why this HTTP request failed.