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kp123 avatar image
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Getting this error in Python Script: eikon.eikonError.EikonError: Error code 408 | Request timeout occured

I'm using the Eikon Data Api in a Python script that makes a get_news_headlines call every x minutes/hours. About 50% of the time I get this error: eikon.eikonError.EikonError: Error code 408 | Request timeout occured.

Looking for any ideas on how to fix this? 

while True:
      try:
            headlines = ek.get_news_headlines(query='Language:LEN AND Source:RTRS',20,datetime.datetime.now().utcnow() - datetime.timedelta(minutes=x), datetime.datetime.now().utcnow())

            time.sleep(x)
          
      except (ek.EikonError):
      print("Error")
           
eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apierror-408
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1 Answer

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pierre.faurel avatar image
4.3k ●2 ●4 ●5

Hi,

time.sleep() has a none visible effect: it's freezing all the thread, including the code that's sending the request and waiting for the response.

If you pause your code with time.sleep() function for a long time (more than several seconds), you shoudl replace with one another solution (x should be given in seconds):

from datetime import datetime, timedelta 
from threading import Event 
timer_event = Event() 

while True: 
    try: 
        headline = ek.get_news_headlines(query='Language:LEN AND Source:RTRS', count=20, date_from=datetime.now().utcnow() - timedelta(minutes=x), date_to=datetime.now().utcnow())
        timer_event.wait(timeout=x*60)
    except(ek.EikonError): 
        print("Error")

or :

from datetime import datetime, timedelta 
import asyncio 

while True:
    try: 
        headline = ek.get_news_headlines(query='Language:LEN AND Source:RTRS',                                          count=20,                                          date_from=datetime.now().utcnow() - timedelta(minutes=x),                                          date_to=datetime.now().utcnow())
        asyncio.get_event_loop().run_until_complete(asyncio.sleep(x))
    except(ek.EikonError):
        print("Error")



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