Discover Refinitiv
MyRefinitiv Refinitiv Perspectives Careers
Created with Sketch.
All APIs Questions & Answers  Register |  Login
Ask a question
  • Questions
  • Tags
  • Badges
  • Unanswered
Search:
  • Home /
  • Eikon Data APIs /
avatar image
Question by florent.martini · Aug 28, 2020 at 08:03 AM · eikondataapimacosdib

EIKON API Proxy on MacOS : DIB keeps loading

Hi, I have an issue since yesterday On my Eikon API Proxy on MacOS.

The DIB keeps loading and I can't search for any data items

Thanks for your help,

.

People who like this

0 Show 0
Comment
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

6 Replies

  • Sort: 
avatar image
REFINITIV
Best Answer
Answer by jason.ramchandani · Aug 28, 2020 at 10:22 AM

Hi @florent.martini This product is not being updated at all as the next generation of Eikon - called Workspace - has a native mac version. You might want to ask your account manager to get you a workspace instance (it will use your same Eikon login) to allow you to use the API proxy that is inbuilt (which works great). Another reason to move away from the Eikon Standalone Mac proxy is that you could not use Eikon and the API at the same time. Further there are lots of new API services you cannot access from from the proxy such as search, realtime streaming prices, new expanded timeseries history data model and much much more.

I hope this can help.



Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
Answer by florent.martini · Aug 28, 2020 at 10:31 AM

Thing is it has been perfectly till yesterday..

I do have a workspace

I have to use my personal MAC because my employer's firewall won't allow Eikon API (it allows Eikon but I can't download the API for Python). So the API Proxy was very convenient. When I work on MAC it is convenient also so I can us the DBI (otherwise I need to log off API Proxy, log in worskpace on Professional PC to search for data items then re-log in API Proxy).

Anyway DBI with the API Proxy was totally working till yesterday. Don't know why it does not work anylonger. Tried to uninstall, reinstall/restart my MAC, still doesn't work.

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
REFINITIV
Answer by jason.ramchandani · Aug 28, 2020 at 10:41 AM

@florent.martini - I think you need to open a service ticket as this is a product issue from helios menu --> contact us. In the meantime have you tried the codebook app which is a hosted python scripting environment. That is actually an eikon app so should be ok with your firewall. I hope this can help.

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
Answer by florent.martini · Aug 28, 2020 at 10:43 AM

I have not tried the codebook app can you give me details?

Where is the helios menu?


Thanks a lot for your answers

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
REFINITIV
Answer by jason.ramchandani · Aug 28, 2020 at 10:54 AM

@florent.martini For codebook: type 'codebook' into search bar/launcher and the app should launch. You can find more details here.

In Eikon the helios menu is the orange sun looking button at the left of the toolbar - see below:

Mention this this thread link in your message and say this issue needs to be escalated.


1598611877497.png (377.8 KiB)
Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
Answer by florent.martini · Aug 28, 2020 at 10:56 AM

thanks a lot!

Comment
jason.ramchandani

People who like this

1 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Watch this question

Add to watch list
Add to your watch list to receive emailed updates for this question. Too many emails? Change your settings >
10 People are following this question.

Related Questions

EIKON Data API - Downloads tab inaccessible

Use Eikon Data API on Mac without Refinitiv Workspace

How do I retrieve a price for US92204A7028 Vanguard Information Technology Etf traded at NYSE ARCA?

Error Code 2504- Occurs at random times in code, how is this error caused and how is it solved?

ERROR:pyeikon:Error code 404 | Client Error: Not Found -

  • Feedback
  • Copyright
  • Cookie Policy
  • Privacy Statement
  • Terms of Use
  • Careers
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Spaces
  • Alpha
  • App Studio
  • Block Chain
  • Bot Platform
  • Calais
  • Connected Risk APIs
  • DSS
  • Data Fusion
  • Data Model Discovery
  • Datastream
  • Eikon COM
  • Eikon Data APIs
  • Elektron
    • EMA
    • ETA
    • WebSocket API
  • Legal One
  • Messenger Bot
  • Messenger Side by Side
  • ONESOURCE
    • Indirect Tax
  • Open PermID
    • Entity Search
  • Org ID
  • PAM
    • PAM - Logging
  • ProView
  • ProView Internal
  • Product Insight
  • Project Tracking
  • Refinitiv Data Platform
    • Refinitiv Data Platform Libraries
  • Rose's Space
  • Screening
    • Qual-ID API
    • Screening Deployed
    • Screening Online
    • World-Check One
    • World-Check One Zero Footprint
  • Side by Side Integration API
  • TR Knowledge Graph
  • TREP APIs
    • CAT
    • DACS Station
    • Open DACS
    • RFA
    • UPA
  • TREP Infrastructure
  • TRIT
  • TRKD
  • TRTH
  • Thomson One Smart
  • Transactions
    • REDI API
  • Velocity Analytics
  • Wealth Management Web Services
  • World-Check Data File
  • Explore
  • Tags
  • Questions
  • Badges