Error code 503 | Server Error: API Proxy is not available - What to do?

Judith
Judith Newcomer
in Eikon Data APIs

Dear Refinitiv-Team, since yesterday, I get the follwing message:

Error code 503 | Server Error: API Proxy is not available


Normally, our App should download Eikon price data into our App.

Could you solve this issue asap?


Thanks a lot and best regards,

Judith

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Best Answer

  • jason.ramchandani01
    jason.ramchandani01 admin
    Answer ✓

    Hi @Judith We recently released a new Eikon Library v.1.1.6 is available on pypi.org.

    You can update with "pip install --upgrade --no-cache-dir eikon"

    It should fix issues users we having with with Python 3.8 - maybe this will resolve your issues. Let me know how you get on.

Answers

  • jason.ramchandani01
    jason.ramchandani01 admin

    @Judith What version of the Eikon Library and Eikon are you using? Some users are experiencing issues with version 1.4/1.5 and Eikon 4.0.52. Can you please try with Eikon Library 1.1.2 (pip install eikon==1.1.2).

  • Judith
    Judith Newcomer

    @jason.ramchandani01jason.ramchandani: thanks for your note. Where can I check which versions ob both library and eikon I am using? Thanks and best regards, Judith


  • jason.ramchandani01
    jason.ramchandani01 admin

    @Judith For Eikon you can click on the Helios menu (the round orange button to the left of the search bar) ==> About.

    image

    For the library - in a jupyter notebook for example once you have loaded Eikon library:

    import eikon as ek
    ek.__version__

    I hope this can help

  • Judith
    Judith Newcomer

    Dear Jason, thanks again! I have indeed the Eikon version you mention above. However, I am not sure how to start the Eikon library, and where exactly to install the library version you mention above. I assume, in an Eikon folder for the library? I am only using an application which I have not written (in a Jupyter notebook, with associated py-files), and until last week, it worked fine (however, this Tuesday, two RICS did not get updated - out of 8), and from Wednesday on, I get this error. However, in this code, I do not see directly a reference to the library. Best regards, Judith

  • Judith
    Judith Newcomer
    Dear all, after about 7 days, suddenly the error disappeared without anything changed. In fact, I had difficulties like that every 6-8 weeks. … however, we switched now to the above mentioned library version and now let's see, whether this helps in the longterm.
  • Judith
    Judith Newcomer
    Now…. I have this error message again! What could be the reason?
  • Judith
    Judith Newcomer
    Would it make sense to use another Eikon Version 4.0.xxx?
    And how would I do that? Thx, Judith
  • wasin.w
    wasin.w admin
    https://community.developers.refinitiv.com/discussion/comment/66086#Comment_66086

    Hello @Judith

    Did you have a change to try Eikon Data APi version 1.1.6 yet?

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