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loic.balland avatar image
1 ●1 ●1 ●0

get_timeseries() call returns 404 error

Hello, when I try the get_timeseries() command in the python library, I get the following error:


ek.get_timeseries('AAPL.O', interval='hour')

2020-10-12 17:40:13,064 P[3600] [MainThread 16964] Error code 404 | Client Error: <HTML><HEAD>

<TITLE>Network Error</TITLE>

</HEAD>

<BODY>

<FONT face="Helvetica">

<big><strong></strong></big><BR>

</FONT>

<blockquote>

<TABLE border=0 cellPadding=1 width="80%">

<TR><TD>

<FONT face="Helvetica">

<big>Network Error (dns_unresolved_hostname)</big>

<BR>

<BR>

</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica">

Your requested host "localhost" could not be resolved by DNS.

</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica">


</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica" SIZE=2>

<BR>

For assistance, contact your network support team.

</FONT>

</TD></TR>

</TABLE>

</blockquote>

</FONT>

</BODY></HTML>


Traceback (most recent call last):

File "<stdin>", line 1, in <module>

File "C:\Users\QX6145\AppData\Roaming\Python\Python37\site-packages\eikon\time_series.py", line 182, in get_timeseries

ts_result = eikon.json_requests.send_json_request(TimeSeries_UDF_endpoint, payload, debug=debug)

File "C:\Users\QX6145\AppData\Roaming\Python\Python37\site-packages\eikon\json_requests.py", line 131, in send_json_request

_raise_for_status(response)

File "C:\Users\QX6145\AppData\Roaming\Python\Python37\site-packages\eikon\json_requests.py", line 270, in _raise_for_status

raise EikonError(response.status_code, error_msg)

eikon.eikonError.EikonError: Error code 404 | Client Error: <HTML><HEAD>

<TITLE>Network Error</TITLE>

</HEAD>

<BODY>

<FONT face="Helvetica">

<big><strong></strong></big><BR>

</FONT>

<blockquote>

<TABLE border=0 cellPadding=1 width="80%">

<TR><TD>

<FONT face="Helvetica">

<big>Network Error (dns_unresolved_hostname)</big>

<BR>

<BR>

</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica">

Your requested host "localhost" could not be resolved by DNS.

</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica">


</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica" SIZE=2>

<BR>

For assistance, contact your network support team.

</FONT>

</TD></TR>

</TABLE>

</blockquote>

</FONT>

</BODY></HTML>



Any idea why? thank you in advance.

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apierror-404
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zoya faberov avatar image   zoya faberov

Hello @loic.balland,

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

chavalit-jintamalit avatar image   chavalit-jintamalit

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.
Thanks,
AHS


2 Answers

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pierre.faurel avatar image
4.3k ●2 ●4 ●5

Hi,

Could you check if you have following dependency versions that cause issue in current version :

  • httpx 0.15.x or 0.16.x => need to downgrade to 0.14.3 (pip install httpx==0.14.3)
  • nest-asyncio 1.4.x => need to downgrade to 1.3.3 (pip install nest-asyncio==1.3.3)

(it supposes that you have eikon 1.1.6.post3)

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Upvotes
loic.balland avatar image
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Great, thank you!

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