I am getting the following error when i try to set my appkey in python.
Error on handshake port 9000 : ReadTimeout(ReadTimeout)
I am unsure what is causing this as it has been working perfectly well for months until 2 days ago
Hi @Dominic.desaleslaterriere Please could you tell us what version of Eikon, Eikon Library and Python you are running. Also please list versions for the following libraries in python, httpx and nest-asynchio.
Please also try to clear the Eikon cache using tools=>clear cache and restart to see if that helps.
@Dominic.desaleslaterriere ok great that shows the proxy and API are running. After you configured the logs - please shutdown eikon, restart machine and restart eikon then check for the presence of the SxS logfile. Apols this is bit labourious.