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igorg avatar image
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get_timeseries returns Invalid RIC that was returned by get_data

The request for the future contract using future root returns this : 

2020-12-18 16:46:51,303 -- pyeikon -- DEBUG -- Request:{'Entity': {'E': 'DataGrid_StandardAsync', 'W': {'requests': [{'instruments': ['0#SIO:'], 'fields': [{'name': 'RECORDTYPE'}]}]}}} 

2020-12-18 16:46:52,543 -- pyeikon -- DEBUG -- HTTP Response code: 200 

3847    2020-12-18 16:46:52,543 -- pyeikon -- DEBUG -- HTTP Response: {"responses":[{"columnHeadersCount":1,"data":[["/.MIID00000PID",118],["/SIOZ0",114],["/SIOF1",114],["/SIOG1",114],["/SIOH1",114],["/SIOM1",114],["/SIOU1",114]],"headerOrientation":"horizontal","headers":[[{"displayName":"Instrument"},{"displayName":"RECORDTYPE","field":"RECORDTYPE"}]],"rowHeadersCount":1,"totalColumnsCount":2,"totalRowsCount":8}]}

For every returned future contract we request the OHLC for the same day. All of them return the error. This happens at least for a week:


2020-12-18 16:47:44,629 -- pyeikon -- DEBUG -- Request:{'Entity': {'E': 'TimeSeries', 'W': {'rics': ['SIOU1'], 'fields': ['VOLUME;OPEN;CLOSE;HIGH;LOW;', 'TIMESTAMP'], 'interval': 'daily', 'startdate': '2020-12-18T00:00:00', 'enddate': '2020-12-18T00:00:01'}}} 

2020-12-18 16:47:44,967 -- pyeikon -- DEBUG -- HTTP Response code: 200 

2020-12-18 16:47:44,967 -- pyeikon -- DEBUG -- HTTP Response: {"timeseriesData":[{"dataPoints":null,"errorCode":"TSIError","errorMessage":"Error: TSIUnknownInstrument, ErrorCode: TA-TSIUnknownInstrument, Fault: TSIError, Description: Invalid RIC","ric":"SIOU1","statusCode":"Error"}]} 

2020-12-18 16:47:44,967 -- pyeikon -- WARNING -- Error with SIOU1: Invalid RIC 

It happens only for this future root. Why? How to handle this error?


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veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Hello @igorg,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query? If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS

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Jirapongse avatar image
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@igorg

It looks like to be a content issue.

Eikon Chart and Eikon Excel are also unable to display the data.

Please directly contact the Eikon Support team via MyRefinitiv to verify the problem.


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