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App Key is valid, but isn't working, how to solve this problem?

Hi,


I am trying to play the python code, however there is an error in the app key.


File "C:\Users\f3300139\Anaconda3\lib\site-packages\eikon\data_grid.py", line 192, in get_data

if result.get('responses'):


AttributeError: 'NoneType' object has no attribute 'get'


The eikon version is ==1.1.8

The nest -aysncio ==1.3.3


Im sure the app key is valid, i was using it last week.. please, could you help me?

eikoneikon-data-apipythonworkspaceworkspace-data-apirefinitiv-dataplatform-eikonapp-key
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Hi @victor.koyama

I think you have your company network restriction.


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Hi @victor.koyama

Have you tried restarting your machine and Eikon Desktop and re-try the API call?

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Yes, i already tried restarting my machine and eikon desktop and re-try the API call. Still has the same error..

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Hi @victor.koyama

Please try your appkey on the codebook app.

To launch codebook app, please type in codebook on the Eikon Search Bar and press enter.

Then navigate to \Examples\01 - Eikon Data API\1.0.0 - Eikon Data API - Get Data.ipyn

Replace 'DEFAULT_CODE_BOOK_APP_KEY' with your appkey and try it.


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Hi @chavalit.jintamalit , I tried doing what you said, it appears to me that the problem isn't the app key. When i run inside the codebook app, the code in Snapshot real-time pricing runs normally.

However, in my python it still appears the same error. See images below. Please could you help me identify why the code isn't working?


1610716099988.png (52.5 KiB)
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@chavalit.jintamalit


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Hi @chavalit.jintamalit ,

Please, could you pass me the URL that the python tries to access Eikon?

Thank you!

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