App Key is valid, but isn't working, how to solve this problem?

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Question by victor.koyama · Jan 11 at 06:39 PM · eikon python eikon-data-api workspace workspace-data-api refinitiv-dataplatform-eikon app-key

App Key is valid, but isn't working, how to solve this problem?

Hi,

I am trying to play the python code, however there is an error in the app key.

File "C:\Users\f3300139\Anaconda3\lib\site-packages\eikon\data_grid.py", line 192, in get_data

if result.get('responses'):

AttributeError: 'NoneType' object has no attribute 'get'

The eikon version is ==1.1.8

The nest -aysncio ==1.3.3

Im sure the app key is valid, i was using it last week.. please, could you help me?

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Answer 1 · 2021-01-15T16:22:08Z

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Best Answer

Answer by chavalit.jintamalit · Jan 15 at 04:22 PM

Hi @victor.koyama

I think you have your company network restriction.

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Answer 2 · 2021-01-12T02:53:34Z

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Answer by chavalit.jintamalit · Jan 12 at 02:53 AM

Hi @victor.koyama

Have you tried restarting your machine and Eikon Desktop and re-try the API call?

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Answer 3 · 2021-01-12T17:19:40Z

Answer by victor.koyama · Jan 12 at 05:19 PM

Yes, i already tried restarting my machine and eikon desktop and re-try the API call. Still has the same error..

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Answer 4 · 2021-01-13T20:00:47Z

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Answer by chavalit.jintamalit · Jan 13 at 08:00 PM

Hi @victor.koyama

Please try your appkey on the codebook app.

To launch codebook app, please type in codebook on the Eikon Search Bar and press enter.

Then navigate to \Examples\01 - Eikon Data API\1.0.0 - Eikon Data API - Get Data.ipyn

Replace 'DEFAULT_CODE_BOOK_APP_KEY' with your appkey and try it.

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Answer 5 · 2021-01-15T13:09:33Z

Answer by victor.koyama · Jan 15 at 01:09 PM

Hi @chavalit.jintamalit , I tried doing what you said, it appears to me that the problem isn't the app key. When i run inside the codebook app, the code in Snapshot real-time pricing runs normally.

However, in my python it still appears the same error. See images below. Please could you help me identify why the code isn't working?

1610716099988.png (52.5 KiB)

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Answer 6 · 2021-01-15T13:10:38Z

Answer by victor.koyama · Jan 15 at 01:10 PM

@chavalit.jintamalit

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Answer 7 · 2021-01-21T19:50:04Z

Answer by victor.koyama · Jan 21 at 07:50 PM

Hi @chavalit.jintamalit ,

Please, could you pass me the URL that the python tries to access Eikon?

Thank you!

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Answer 8 · 2021-01-22T03:28:05Z

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Answer by chavalit.jintamalit · Jan 22 at 03:28 AM

Hi @victor.koyama

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App Key is valid, but isn't working, how to solve this problem?

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