For a deeper look into our World Check One API, look into:

Overview |  Quickstart |  Documentation |  Downloads

question

Upvotes
Accepted
11 2 2 2

Intermittent outage of MEDIA_CHECK

We have been using Refinitiv MEDIA_CHECK API for some time, but as of this morning, we are receiving intermittent errors as follows;

MEDIA_CHECK_DETAILS_RETRIEVAL_FAILED

This error appears for a while, then disappears again.

It also seems to affect the Web Interface for MEDIA_CHECK, where it says "Unexpected error" in red in the title bar.

Is there a known outage at the moment?

world-checkworld-check-one
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Hello @prabhjyot.mandla

Could you please help with this follow-up question?

Upvotes
Accepted
11 2 2 2

Seems better now. Was there anything fixed? - since this was an intermittent problem, I'd like to be reassured it won't happen again - Thanks.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Hello @prabhjyot.mandla
Could you please help on this follow-up question?
Upvotes
11 2 2 2

This is a screenshot from the User Interface, the error in the Javascript is

"getClassificationTreeForRiskTopics command failed or timed out "

- However, we are solely interested in the API malfunction, but this just may give extra context, or debugging information.


media-check.png (99.1 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
548 1 1 1

@GDC,

Let me check and get back to you.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
548 1 1 1

@GDC,

Can you please try again and let us know if you are able to fetch the Media check result?

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.