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OGS not screening against watchlist

Hello,

We are facing an issue where the OGS process is not picking up on matches against a custom watchlist that we have uploaded.

Please note that we have included the watchlist as a source for both initial and ongoing screening on the group.

The scenario to reproduce is:

Day1:

  1. Screen a case (through an API call) that results in no matches
  2. Add the case to OGS (another API call)
  3. Update the custom watchlist to include the screened name

Day 2:

  1. At 10:00 AM GMT we check for OGS updates by calling "cases/ongoingScreeningUpdates"
  2. We were expecting at least one case to be updated but get no results

We know the watchlist contains a proper match as screening the case again (from the case details page on the web UI) results in a match against the new name we have added to the watchlist.

world-checkworld-check-onewatchlist
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1 Answer

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@s.doueihy

Hi,

There is a known issue with OGS in the pilot environment and hence the case may not have picked the recent update from your watchlist.

Can I request you to manually re-screen the cases and confirm if you see the new hit in the results from your watchlist?

Also, I assure you this issue is for the Pilot environment only and the Prod environment should work just fine.

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On rescreening, the case showed the match from the watchlist. We will monitor this on Production environment and raise the issue with customer support if it occurs. Thanks for the help.