We are facing an issue where the OGS process is not picking up on matches against a custom watchlist that we have uploaded.
Please note that we have included the watchlist as a source for both initial and ongoing screening on the group.
The scenario to reproduce is:
We know the watchlist contains a proper match as screening the case again (from the case details page on the web UI) results in a match against the new name we have added to the watchlist.
There is a known issue with OGS in the pilot environment and hence the case may not have picked the recent update from your watchlist.
Can I request you to manually re-screen the cases and confirm if you see the new hit in the results from your watchlist?
Also, I assure you this issue is for the Pilot environment only and the Prod environment should work just fine.