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Access Denied

Value: '$$ER: E100,ACCESS DENIED '

Hi, I am trying to pull a data for "Symbol: 'CISRUB$'" through API. I get error as "Value: '$$ER: E100,ACCESS DENIED '". However, I can access this ticker through excel. Could you let me know why I am facing this issue?

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@vinod.nehra

I can use the following code to retrieve the data.

ds.get_data (tickers='CISRUB$', fields=['X','EB','ER','EO'], start='2021-01-01', kind=1)

Please share the code that you are using. Otherwise, you can test the request on this TestRestV1 website. If it is a permission issue, please directly contact the Refinitiv Datastream Web Service team via MyRefinitiv to verify the problem.



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