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Can't generate App Key for Python API

Hello,

I'm sorry to ask this (probably) stupid question but I can't generate any App key.

When I log in the Eikon web-access, the App library is empty. Then I don't have any "App key generator".

Could you please help me please?

Best,

Florent

eikoneikon-data-apipythonworkspaceworkspace-data-apirefinitiv-dataplatform-eikonapp-key
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It's hard to say what's going on based only on the information provided. However, here are a few things you could try.

  • Use Eikon desktop application instead of Eikon Web. While you should be able to create app key using Eikon Web, you'll need Eikon desktop anyway, as it's a runtime dependency for Eikon Data APIs.
  • Try another browser
  • If all fails, open support case with Refinitiv Helpdesk through MyRefinitiv.
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Hi @fmazeas01,

In addition to the solutions provided by Alex, you can also try to access the webpage for AppKey generator from the browser - https://emea1.apps.cp.thomsonreuters.com/apps/AppkeyGenerator

Login with your Eikon credentials and select the Eikon Data API checkbox before clicking Register New App.

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