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When user run internal app (Time Series: Daily Interval Demo) and enter a normal RIC (i.e. EUR=) then the application appears running/thinking but nothing pops up. The window remains empty.

App was built by Updata Analytics from the supplied ApiDemo for the EikonDesktopAPI – TimeSeriesDailyIntervalDemo.

When user run internal app (Time Series: Daily Interval Demo) and enter a normal RIC (i.e. EUR=) then the application appears running/thinking but nothing pops up. The window remains empty.

The result of the log file states:

2021-11-29 16:09:53,678 [1] INFO ThomsonReuters.Udap.Ipc.Managed.Common.BusAdapter.EikonBus [(null)] - EikonBus initialized.

2021-11-29 16:09:53,763 [1] INFO ThomsonReuters.Desktop.SDK.DataAccess.SubscriptionWatchdog [(null)] - Susbcription watchdog started.

2021-11-29 16:09:54,760 [1] INFO ThomsonReuters.Desktop.SDK.DataAccess.InternalDataServicesBase [(null)] - UDA client version: 2.3.0

2021-11-29 16:09:54,761 [1] INFO ThomsonReuters.Desktop.SDK.DataAccess.InternalDataServicesBase [(null)] - Remote UDA service version: 2.5.0

2021-11-29 16:10:24,802 [1] WARN ThomsonReuters.Desktop.SDK.DataAccess.InternalDataServicesBase [(null)] - A data provider initialization has failed; other data providers may however be available.

System.AggregateException: One or more errors occurred. ---> ThomsonReuters.Desktop.SDK.DataAccess.Exceptions.TimeSeriesException: The time allotted for contacting Time Series service has expired. ---> System.TimeoutException: The operation has timed out.

--- End of inner exception stack trace ---

--- End of inner exception stack trace ---

---> (Inner Exception #0) ThomsonReuters.Desktop.SDK.DataAccess.Exceptions.TimeSeriesException: The time allotted for contacting Time Series service has expired. ---> System.TimeoutException: The operation has timed out.

--- End of inner exception stack trace ---<---


2021-11-29 16:10:24,815 [1] ERROR ThomsonReuters.Desktop.SDK.DataAccess.TimeSeries.Impl.DataSubscription [(null)] - An error occured while processing Start request.

ThomsonReuters.Desktop.SDK.DataAccess.Exceptions.TimeSeriesException: The time allotted for contacting Time Series service has expired. ---> System.TimeoutException: The operation has timed out.

--- End of inner exception stack trace ---

eikon-data-apirefinitiv-dataplatform-eikoneikon-com-apirefinitiv-realtime-sdkeikon-sdk
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Hello @arbie.tapel

This Q&A forum is for Refinitiv APIs' general usage questions. This issue needs to be investigated by the Eikon support team, so please contact the Helpdesk Technical Support team.

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Anyone who can assist on this query?

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