Failed to request service discovery information

Hi,

We are using Elektron Real-Time Connection. After latest Refinitiv upgrade to Real-Time-SDK-2.0.3.L2.java, we have this error present:

ERROR [com.fnx.service.adapter.refinitiv.JRefinitivAWSAgent] (pool-13-thread-3) JRefinitivAWSAgent: Failed to connect to Refinitiv ELEKTRON_DD Service. Caused by loggerMsg
ClientName: ChannelCallbackClient
Severity: Error
Text: Failed to add RsslChannel(s) to RsslReactor. Channel name(s)
Instance Name Consumer_1_288
RsslReactor @278e90dc
RsslChannel null
Error Id -1
Internal sysError 0
Error Location RestReactor.submitServiceDiscoveryRequestBlocking
Error Text Failed to request service discovery information. Text: {"error":{"id":"9b6cf6bc-0633-46f2-b575-fa0d4ff7ca3c","code":"insufficient_scope","message":"access denied. Scopes required to access the resource: [trapi.streaming.pricing.read]. Missing scopes: [trapi.streaming.pricing.read]","status":"Forbidden"}}

loggerMsgEnd

Is this due to missing some licenses on Refinitiv permissioning backend? Could this be checked.

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Accepted answers

zeljko.simic

Thanks for reply, the issue was an inactive trial license.

All comments

zoya faberov

Hello @zeljko.simic ,

The error message that you observe indicates that the cred submitted does not have permissions to access realtime streaming content.

However, as you were accessing realtime streaming content before, and were permissioned this does not sound right.

As you appear to be testing with a custom consumer, I would suggest to try to verify this aspect with a simple example that came with RTSDK, ex450_MP_QueryServiceDiscovery.

If the example reproduces the same issue, would contact RTTO support via Refinitiv Helpdesk Online to verify the issue with your permissions.

If it does not, would verify how the credentials, password and clienid are passwd are passed to an absorbed by the custom consumer.

zeljko.simic

Thanks for reply, the issue was an inactive trial license.

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