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Stuck in an historic extraction request

I'm trying to download 2 minutes of data from yesterday morning but it's getting stuck in a 202 code , which it normally only does once or twice. I've attached the auth token, request body, request url and what the console is returning.

Thank you

Auth Token: (Added in private comment)

requestbody:

        requestBody={
          "ExtractionRequest": {
            "@odata.type": "#DataScope.Select.Api.Extractions.ExtractionRequests.TickHistoryIntradaySummariesExtractionRequest",
            "ContentFieldNames": ["Open","Volume","High", "Low"],
            "IdentifierList": {
              "@odata.type": "#DataScope.Select.Api.Extractions.ExtractionRequests.InstrumentIdentifierList",  
              "InstrumentIdentifiers": [{
                "Identifier": "LCOJ2",
                "IdentifierType": "Ric"
              }],
              "UseUserPreferencesForValidationOptions":"true"
            },    
            "Condition": {
              "MessageTimeStampIn": "GmtUtc",
              "ReportDateRangeType": "Range",
              "QueryStartDate": '2022-02-03T08:28:00.000Z',
              "QueryEndDate": '2022-02-03T08:30:01.000Z',
              "SummaryInterval": "OneSecond",
              "TimebarPersistence":"true",
              "DisplaySourceRIC":"true"
            }

requestUrl='https://selectapi.datascope.refinitiv.com/RestApi/v1/Extractions/ExtractRaw';

HTTP status of the response: 202

Extraction is not complete, we shall poll the location URL:

https://selectapi.datascope.refinitiv.com/RestApi/v1/Extractions/ExtractRawResult(ExtractionId='0x07e32aa50c9d881a')

As we received a 202, we wait 30 seconds, then poll again (until we receive a 200)

HTTP status of the response: 202

As we received a 202, we wait 30 seconds, then poll again (until we receive a 200)

HTTP status of the response: 202

As we received a 202, we wait 30 seconds, then poll again (until we receive a 200)

HTTP status of the response: 202

As we received a 202, we wait 30 seconds, then poll again (until we receive a 200)

HTTP status of the response: 202

As we received a 202, we wait 30 seconds, then poll again (until we receive a 200)

HTTP status of the response: 202

As we received a 202, we wait 30 seconds, then poll again (until we receive a 200)

HTTP status of the response: 202

As we received a 202, we wait 30 seconds, then poll again (until we receive a 200)

HTTP status of the response: 202

As we received a 202, we wait 30 seconds, then poll again (until we receive a 200)

HTTP status of the response: 202

As we received a 202, we wait 30 seconds, then poll again (until we receive a 200)

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Accepted answers

Hello @sanchezTJUK ,

I observe the same on my side, the extraction request is taking an extraordinarily long time.

I have consulted with My Refinitiv -> Service Alerts and here is what I see:

We are aware of the issue with custom reporting and the relevant product experts are working to resolve it.

Unfortunately, I believe we will have to await the resolution of the issue before custom reporting can be used effectively again.

Thanks for your understanding and patience

All comments

Hello @sanchezTJUK ,

I observe the same on my side, the extraction request is taking an extraordinarily long time.

I have consulted with My Refinitiv -> Service Alerts and here is what I see:

We are aware of the issue with custom reporting and the relevant product experts are working to resolve it.

Unfortunately, I believe we will have to await the resolution of the issue before custom reporting can be used effectively again.

Thanks for your understanding and patience

Hi @sanchezTJUK,
I also observed the delay in extraction on the same day, but it seems the issue has been fixed now and it's taking normal time. You can try out at your end and confirm if you are still facing any issue with extraction.

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