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Hello team,
The user: <removed> could not connect with pyeikon.
ERROR:pyeikon:Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.thomsonreuters.com emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}
We got the same issue several months ago:
Could you please check ASAP ?
Many thanks for your help,
BEst Regards,
Oualid
Hello @alexandre.de-vallavieille and all,
According to case resolution, the configuration change has been applied, connectivity restored and "... client confirmed all good now...."
Looking at your previous post, I understand the Eikon team had to make some config changes to restore the connection.
As recommended in the previous post, you need to raise a ticket with the Eikon helpdesk and mention the previous ticket number.
To speed things up, I have created a new ticket for you 10929987 and mentioned the previous ticket - 10155349
Someone should be in touch soon.
