Upgrade from Eikon -> Workspace. Learn about programming differences.
For a deeper look into our Eikon Data API, look into:
Overview | Quickstart | Documentation | Downloads | Tutorials | Articles
Hello team,
The user: <removed> could not connect with pyeikon.
ERROR:pyeikon:Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.thomsonreuters.com emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}
We got the same issue several months ago:
Could you please check ASAP ?
Many thanks for your help,
BEst Regards,
Oualid
Hi @alexandre.de-vallavieille,
Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.
Thanks,
AHS
As checked, the access to Eikon Data API has been granted to you already, could you please confirm that you can connect to the API properly currently?
Thanks,
AHS
Hello @alexandre.de-vallavieille and all,
According to case resolution, the configuration change has been applied, connectivity restored and "... client confirmed all good now...."
Looking at your previous post, I understand the Eikon team had to make some config changes to restore the connection.
As recommended in the previous post, you need to raise a ticket with the Eikon helpdesk and mention the previous ticket number.
To speed things up, I have created a new ticket for you 10929987 and mentioned the previous ticket - 10155349
Someone should be in touch soon.
