question

Upvotes
Accepted
nopporn.maneewong0 avatar image
1 ●0 ●0 ●3

Our TREP cannot connect RCC. Got Error: 0012 Unable to load openSSL Libraries.

My TREP cannot connect with RCC and got the following error about Error: 0012 Unable to load openSSL Libraries.


<TRDMAIN-TREP01.1.adh.sourceSSLDistribution.sslDispatcher.route_trce1.route.channel: Warning: Tue Mar 22 19:04:16 2022>

Mount failed (route "route_trce1", host "contrib1-apac1.platform.refinitiv.biz", port 443). Text:

<Impl/ripcsrvr.c:4659> Error: 0012 Unable to load openSSL Libraries.


We use Red Hat Enterprise Linux Version 6.3 with ADH Version trep3.3.0.L1 (ssl e5f0de7)


Is there anybody can help me on this issue ?

trepADHrccopenssl
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raksina.samasiri avatar image   raksina.samasiri

hi @nopporn.maneewong0

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,
AHS

Shadab Hussain avatar image   Shadab Hussain

Hi @nopporn.maneewong0,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.


Thanks,

AHS

3 Answers

· Write an Answer
Upvotes
Accepted
wasin.w avatar image
24.7k ●54 ●17 ●14

Hello @nopporn.maneewong0

According to the ADH readme file, the ADH server requires Linux OpenSSL v1.0.1 or higher for the TSA feature to connect to RCC/TRCE using TLSv1.2.

Did the machine install the OpenSSL yet?

Additionally, I highly recommend the client contacts the ADH support team to verify the configuration file and machine requirements. The client can contact the team directly via https://my.refinitiv.com/content/mytr/en/productsupport.html website.

contact-adh-support.png



contact-adh-support.png (16.9 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
Jirapongse avatar image
79.2k ●251 ●52 ●74

@nopporn.maneewong0

It looks like ADH was unable to find the libssl and libcrypto required by ADH to create an encrypted connection to RCC.

You need to contact the ADH support team directly via MyRefinitiv to verify the version of OpenSSL required by ADH to connect to RCC.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
Jirapongse avatar image
79.2k ●251 ●52 ●74

@nopporn.maneewong0

According to this page, you need to use RHEL 6.5 to get openssl-1.0.1e.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.