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yevgeny.libman avatar image
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Ack timeout/Stream Closed/Message Error - error messages

Hello there,

We have started to experience the following error messages in our application UAT instance.

The application subscribes for market by price updates for TSE exchange.

Jun 06, 2022 11:25:46 AM com.reuters.rfa.internal.connection.rssl.RSSLPostingHandler processOMMMsgFromConnection

WARNING: com.reuters.rfa.connection.rssl.local.connection2

Received Ack message for unavailable StreamId22,737, Post Id 22737, Sequence {2}; Reason: Ack timeout/Stream Closed/Message Error


Can you please elaborate on the error reason?

Kind regards
Yevgeny

rfa-apitime-outsubscriptionstream
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Jirapongse avatar image   Jirapongse

Case 11291737.

raksina.samasiri avatar image   raksina.samasiri

hi @yevgeny.libman

Thank you for your participation in the forum.

Is one of the replies below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,
AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS


3 Answers

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Jirapongse avatar image
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@yevgeny.libman

According to the investigation from the API support team, it seems to be a bug in ATS 1.6.7 which generates a different error message for an unknown RIC.

This causes RTDS to generate this error message and send it to the API.

"F5: Source application did not respond. Insert request timeout."

The ATS support team will investigate this issue.


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Jirapongse avatar image
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@yevgeny.libman

I found that your colleague has submitted this issue to the API support team (Refinitiv Developer Connect).

The API support team will investigate this issue and update the case.


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Thank you Jirapongse,
Yevgeny

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