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evan.lee avatar image
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What would cause a permission change?

Today I started getting an error in the tool I built using
EikonDataAPI (For completeness the tool is also using: ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64 and ThomsonReuters.Udap.Ipc.Signed.x64)

had an issue. Looking into it, the issue was with requesting information related to the instrument ".SPX".

Checking the Eikon desktop application I noticed that I was no longer getting any data back for the instrument but instead I was getting errors all pointing to a permission issue.

(ie. "You have no permission to access the requested instrument "

Note the tool was working all of last month.


Any help would be greatly appreciated.

permissioning
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raksina.samasiri avatar image   raksina.samasiri

hi @evan.lee ,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text on the left side of the appropriate reply? This will guide all community members who have a similar question.

Thanks,
AHS

raksina.samasiri avatar image   raksina.samasiri

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,
AHS

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zoya faberov avatar image
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Hello @evan.lee ,

If my understanding of the question is correct, and your Eikon user id does not have the permission to access .SPX, that it had before, this issue does not appear to be related to API usage, which this forum can be of help with.

To verify the permissions for your Eikon ID, and to request additional permissions, your Refinitiv account team will be the best to help, please reach out to them.

The other possibility is- do you continue experiencing the issue? There have been Refinitiv real-time alerts yesterday, due to planned maintenance, that I see on My Refinitiv -> Service Alerts, that have now been resolved. If the issue does not manifest anymore now, this may have been the cause.

Hope that this information helps

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evan.lee avatar image evan.lee
Thank you for the information. I'll send an email to the Refinitiv account team and I'll look up information related to the service alert.

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