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World Check One API - Unable to resolve watchlist cases

Payload.txtClient Watch Data.txtLanguages Used: Python
Use case: World Check API is used to bulk update cases.

Issue: For watchlist cases, script failes to resolve cases.

Payload file and Watch Data file is attached.


#technologyworldcheck-one-apiwatchlist
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Hello @raghav.khamar - thank you for reaching out to us! I will go ahead and investigate this further. In the meanwhile, could you please provide me with the account name that you are using (as seen in the World-Check One WebUI) as well as the API's user's first and last name? Thank you.

Best,

Judith

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Hello Judith,

Both should be Tiago Pereira

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Hello @raghav.khamar, thank you for your response. Could you please provide the account name (NOT the user's name)? Thanks

Account name: wc1.tiagomiguel.pereira@natixis.com.

If this is not the proper accountname format, could you please provide a sample? I will follow up to get it.


Raghav Khamar

Hi @raghav.khamar - I am referring to the company that you work for. On our end, the client name = the account name. For example, the account name could be "Green Yellow, LTD." Please let me know if that makes sense.


Best,
Judith