-
How does a UPA server handle duplicate login credentials from different servers?
We have a total of seven different UPA consumer applications each on a different server targeting a handful of different UPA servers. Until recently, we had five of these consumers all targeting the same UPA server (same IP/port configuration). Simply because it has worked historically, and because we did not want to break…
-
Under what conditions should I recall rsslConnect and/or rsslInitChannel for an RSSL Consumer in ...
...the event of disconnection? Hi, I am trying to flush out disconnect handling for an RSSL Consumer connecting to a UPA server and I have some questions. The connection type this question is relevant to is RSSL_CONN_TYPE_SOCKET. I am first wondering if there are any general guidelines on usage of rsslConnect and…
-
"Connection is already closed" error when reconnecting to the websocket in python
Hi, I'm writing a websocket multithread program in python to get real-time data from Refinitiv. One thread for sending request, receiving data and put them in a queue. The other thread is to handle the data in the queue.(put them in my database). Since sometimes the connection will disconnect for whatever reason. I wrote…
-
How to receive notification when chatbot is greyed out (but still green) ?
Hi, Recently, our user found that our chatbot was disconnected from one of the chatrooms it was supposed to be monitoring. The strange thing was that the icon was green, but the chatbot name itself was greyed out. See screenshot below: In contrast, when the chatbot is connected, it looked like this: The strange thing was…
-
Python websocket auto-reconnection after the connection closes
Hi, I was running my python program to test the stability to get data through RTO(via internet).(it's not complete yet, still in development) And on last Saturday, the Websocket just closed without any error. So, my question is how do I write the program so that it re-connects after disconnection automatically? And isn't…
-
Can we retrieve previous messages (message history) from Refinitiv Messenger chatroom for period ...
...when chatbot is disconnected? First off, thanks so much for providing the BOT Messenger API! Just to check, for cases when the chatbot gets disconnected due to unexpected reasons (e.g. network down, Refinitiv server down, etc), is there any way we can retrieve past chatroom messages that have been sent while the chatbot…
-
Automatic shutdown or connection problems
If you don't work on eikon over the weekend, There is a problem with eikon disconnection or shutting down. I wonder what it is about and how it can be prevented.
-
ETA application - RTO disconnect
I have a C ETA consumer application which allows connections to be made to RTO. At the customer site, they lost their connection to RTO but it didn't recover as expected and had to be restarted. After restart the application worked as expected. The question I have is - if an RTO endpoint disconnects, can we just reconnect…
-
DSS API connection failed
I am not able to hit refinitiv from PaSS and getting below error ResourceAccessException: 15:26:35.857: [APP/PROC/WEB.0] 2022-09-05 09:56:35 ERROR o.a.c.c.C.[.[.[.[dispatcherServlet] - Servlet.service() for servlet [dispatcherServlet] in context with path [] threw exception [Request processing failed; nested exception is…
-
Listening for connection errors for RTO
We are connected to RTO 24/7 and we sometimes see connection errors during your maintenance window. When implementing a solution to reconnect, we didn't see that we could listen for connection errors and hence reconnect some time after seeing the event. Please advise if we can do this or pls raise an enhancement request.…
-
[OMMSTREAMING_PRICING_0.12] received a closing message (cxn state=StreamCxnState.Connected, messa...
...ge state={'Stream': 'Closed', 'Data': 'Suspect', 'Code': 'UserAccessToAppDenied', 'Text': 'TREP authentication failed (1026, Request for token validatio Hi Developers Community I am running a Refinitiv web socket client, testing if it can consistently accept market data "forever"? after some long time connection is…
-
ReactorCallbackReturnCodes.FAILURE was returned from defaultMsgCallback(). This caused the Reacto...
...r to shutdown. Hi Team, 客户发现EED下游系统在北京时间8点42时就有如下的shutdown相关报错，并且之后再无EMA API的任何日志，也没有任何行情。 2022-03-08T08:42:24,344 ERROR 27442620 [pool-10-thread-1] ItemCallbackClient 1864 processStatusMsg - loggerMsg ClientName: ItemCallbackClient Severity: Error Text: Received an item event with invalid message stream Instance Name…
-
Java RFA callback on disconnect
We are using Java RFA 8.1.0.L1 and I am wondering if there is a way to get a callback in our code when we have an unexpected disconnect from the Refinitiv host. We have a Client that gets call backs on connection events, so we see the reconnect, but I do not see any callbacks for the disconnect that would proceed the…
-
Force Logout from DACS while streaming only 1 RIC
I started a streaming websocket connection @ current DateTime: 2021-10-15 07:55:49.913295 , retrieving streaming data for only 1 RIC. @ Current DateTime: 2021-10-16 16:51:18.091520 (GMT +2 ) , I get : [ { "Domain":"Login", "ID":1, "Key":{…
-
for example there was a disconnect what to do?
Refinitiv Real-Time feed For example, I receive data in real time and build 1 minute bars in my application. For some reason, there is a 15 minute disconnect. Reconnecting, what is the fastest way for me to get lost 15 minutes? You have to wait 2 hours in TRTH, will there be historical data for these 15 minutes or is there…
