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How to switch off logs
I am using the python package refinitiv.dataplatform. I have logs created "refinitiv-dataplatform.YYYYMMDD.HH-MM-SS.log" I would like to disable this. How can I do it ?
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Issue with RFA fileLoggerFilename config option '{a}' and absolute paths
Hi, Using rfa8.2.1.L1.linux.rrg C++ on Linux, I have seen that the AppLogger log file is not generated correctly if the application is executed using the full path to the executable. I have a ValueAdd Consumer application which configures application logging: \Logger\AppLogger\fileLoggerEnabled = true…
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EMA overriding all the application logging
Our application uses slf4j-log4j for logging. Since integrating EMA, all application logging is muted, only EMA logging is output. How can I have EMA not overriding all the application logging configuration. I have seen…
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EMA C++: set the absolute path/relative path for EmaLog_pid.log
Can we set the absolute path/relative path/base dir for the Ema log file EmaLog_pid.log?
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How to configure logging file location for RDP in Python?
I am setting up a new application using python and the RDP library to get snapshot data. Logging output from the RDP library is ignoring my application logger and output is send to the root of my project directory. How can I redirect the logging information to store this in a different directory?
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RFA verbose logging on SSLED connections
Hi all, I have a question similar to https://community.developers.refinitiv.com/questions/6057/activate-full-message-logs-for-rssl-connections-in.html, but it's related to SSLED connections using RFA C++ 7. I have already configured the below settings: \Connections\Connection_SSLED\connectionType = "SSLED"…
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EIKON DATA API python module interferes with application logging
Hello. I have just updated the EIKON python module ("eikon") to version 1.1.6.post3. This new version is causing duplicate log messages after calling the eikon.set_app_key() function. The issue did not exist in the older version that I was using (can't remember which version). Sample code to reproduce the problem: import…
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Retrieve the audit log for a case
Hi, I am trying to get the audit logs for a screened case with query { "query": "actionType==SCREENED_CASE;actionedByUserId=={{current-user-id}};eventDate>2010-01-01T00:00:00Z;eventDate<2020-01-01T00:00:00Z" }, every time i call this API i get no results in the body. My case-system id is: 5nzbfkcq73zq1eu0q8u4dbljf
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Issue tracking by looking at logs
Hi, How to deal with support issues? If we or our customers have issue and we send the log timings with user id, can Refinitiv look in their logs and troubleshoot the issue. This happened once for us when OnOpen call in the websocket connection never called back and we did not know what to do next? Is it possible to…
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Relocating LOG folders from Eikon.
If I'm not mistaken, Eikon produces some folders with .txt files inside them as logs when requests are made through its API. Is there a way to change the location in which these are stored? Thanks in advance!
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misleading log traces in submit()
Hello. The log traces in the submit() methods of the provider classes are misleading, because they use the word "Received", while the OMM message is sent and not received, e.g.: loggerMsg TimeStamp: 09:17:49.687 ClientName: Provider_1 Severity: Verbose Text: Received RefreshMsg with domain type MarketPrice Domain; handle =…
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Thomson Reuters RFA EventQueue - Log Queue depth - How to log the current queue depth periodically
Hello, We have a .NET client application that subscribes to Thomson Reuters RFA News Feed direct. We are trying to diagnose an issue with the application that features the Event Queues MaxQueueDepth being reached and reset. We need to understand the rate that the event queue fills over time to understand why the event…
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Eikon API proxy doesn't start (black screen after loading logging page)
Eikon API proxy doesn't start. I have black screen after one with 'loading logging page" text. And nothing happens after considerable time after. Moreover if I press clear cache and restart it alleys throw error (img in attachments) I have latest version of proxy application and active subscription (I'm able to login into…
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How to limit the number of generated logs in EMA?
Hi, when using the EMA (C++) Library for a server application, it is normally useful to enable the logs generation to file with standard level for the consumer(s) and provider(s) used. However, the generated logs are always in the form <FileName>_pid.log (default: “emaLog_pid.log”). With time, this causes the generation of…
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Error Callback from OmmConsumerImpl : loggerMsg?
Hi I need to get a error call back whenever a RDMLogin failed. I'm getting logging from c.t.ema.access.OmmConsumerImpl of something like below and I wonder if it is possible that i can write a custom call back for this loggerMsg error? 2019-08-08 16:30:48.935 ERROR 258072 --- [ Thread-19] c.t.ema.access.OmmConsumerImpl :…
