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A mix of Request timeout/channel down/Service not up
Our feedhandler uses C# Real-Time SDK, it subscribed to ~5000 names. On Dec 18, 2024 we notice that there were some issue from ~14:30 to 16:30 EST. The below are some of the samples we received: 2024-12-18 14:51:58.9900 | Refinitiv StatusMsg: Name: CASY.O, ServiceName: hEDD, State: Open / Suspect / None / 'channel down.'…
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What platforms are supported by RMC?
I would like to know what platforms RMC supports. I could not find the details here https://developers.lseg.com/en/api-catalog/real-time-legacy/refinitiv-management-classes-rmc Interested to know if it supports Linux on ARM architecture.
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Connecting to Multiple Services simultaneously
We are currently using the RFA 8.2 C++ API to consume market data and would like to clarify some functionality. Is it possible for a consumer application to simultaneously connect to multiple services on TREP/ADS, such as IDN_SELECT etc. and send requests to these different services for different symbols? Can you also…
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Is there a Python API that allows us to contribute to an ATS via TREP/RTDS
Is there a Python API that allows us to contribute to an ATS via TREP/RTDS
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RTDS Connection with DACS user through websocket
Hi I'm trying to find an example where the connection to RRTO is through a RTDS/TREP whith the DACS user but all uses the machine id, password, and client id Is there a way to connect to the RTDS though websocket with a DACS user? im using python or node The EMA examples for Java works but i'm not able to replicate the…
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When the publisher deletes and resends the instrument the cache on the ADH for that particular In...
...strument is corrupted, would like to understand the possible causes for ADH cache getting corrupted when the publisher refresh the Instrument When the publisher deletes and resends the instrument the cache on the ADH for that particular Instrument is corrupted, would like to understand the possible causes for cache…
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Faced Runtime NullPointer Exception when application was active, connected and was receiving rates.
Hi, We faced a Runtime Exception recently which causes our application to stop working abruptly and we had to restart the application manually and everything started working smoothly after that. I am sharing the chain of event with logs we faced that time for your reference. 1. We got a “Login stream was closed” error…
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RTDS API to LSEG
We have LSEG servers installed at our organization. We understand there is an API exposed by LSEG to which we can send a list of RIC for shares we need to get updates for and then start receiving updates for these shares. Does the API support HTTPS over JSON format with identification protocol of OAuth2? Can we send u an…
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Reuters Connection Fail Fequently
We are facing issue with reuters connection fail frequently: {"instant":{"epochSecond":1726205278,"nanoOfSecond":441878434},"thread":"pool-8-thread-1","level":"INFO","loggerName":"com.enbd.rate.streaming.registry.consumer.ConsumerClient","message":"Status message refinitiv:StatusMsg\n streamId=\"99\"\n domain=\"MarketPrice…
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What is the recommended api to connect to ads3.7.1 ads pop.
We are using ads-pop and already confirgured port 15000 for WS connection. Do LSEG support HTTP/REST protocol with json format. What is the recommended api to connect to ads3.7.1 ads pop. Would u be able to share the documentation and details?
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RTDS Rest API how to get update rate from ADS per user not per mount
Hi Team Is there a way to get updateRate value per User and not per mount via RestAPI ? Currently it is possible to get updateRate from RestAPI using URL like this: http://ADS_IPADDRESS:RESTAPI_PORT/sharedmem/classes/SinkDistMsgs/instances/all/variables/updateRate Result is like this :…
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directory retrieval failed
Trying to get index pricing from production server (ads1.trep-s.prod-inx.cityindex.co.uk:14002) fails with below "directory retrieval failed" error. This error occurs from when running in our kubernetes AKS cluster. Connecting to pre-production servers works fine. Also, connecting to prod server from development machine…
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EMA - skip to latest data when consumer is slow
Hi, Im using EMA to stream some forex data (about 80 in total), we discover that it seems our consumer is too slow. For example, when streaming JPY= the received data timestamp eventually will differ far from our server time after some minutes. From what I understand this is due to huge amount of buffered data that yet to…
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Python WebSocket Code on RTO - Would it work on RTMDS over WebSocket
We have a client that is currently using Python API to connect to RTO on AWS and generating json files as output for real-time data. They are now evaluating to move the workflow from AWS to on prem RTMDS setup where they have access to 2 ADS servers over private comms. The RTMDS setup is WebSocket enabled. Client wants…
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Subscribe to multiple instruments from multiple services with different domains using testclient
Is there a way to subscribe to multiple instruments from different Services and domains using the rtds testclient? There is the option to use -ef in the command line and specify a file in the format of <domain>|<item>@<service> however the test client forces the use of the -S option to specify a service name. When making a…
