The most recent content from our members.
Hello, My name is Dragos Mocanu, and I represent the IT team at Commerg Ltd. (we currently have a contractual relationship with Refinitiv, submitting data to your platform). We are exploring the possibility of using the Eikon Messenger API to automatically retrieve our brokers' conversations with clients from Eikon into…
client only with messenger ID and asking whether messenger API is available.
Hello, I am trying to authenticate a new bot which was provisioned a few months ago via the `https://api.refinitiv.com/auth/oauth2/beta1/token` gateway. I am getting error message: `{"error":"access_denied" ,"error_description":"Invalid username or password." }` Is there a way I can reset the bot password? I believe this…
I'm importing TR chat/Refinitiv Chat and messages. I understand there is a shift from xml file to API through CFS. where can I find the expected JSON structure that will be generated?
Hi we are trying to login into https://amers1.apps.cp.thomsonreuters.com/apps/AppkeyGenerator but is not successful and we don't receive the Welcome Email, we are trying the same account and password that we are using to login in Eikon Messenger. This account needs and special permission, we need to create an AppKey…
Hi, my alerts in Eikon messenger seem to be disappearing once I have read them. Is there a way to keep and view historical alerts? I am unable to retrieve older alerts in Messenger (see attached). Thanks. Vini
Hi, I have configured alerts for vessel and ports to appear on Messenger but unable to view them in Messenger specifically. I do see them as alerts in Eikon but not in Messenger. Thanks. Vini
Is there a way to receive messages (of my personal account) from Eikon Messenger desktop app with python ?
Hi, I would like to read Eikon Messenger chats in real time in Python. Is it possible? I know I can send messages. Thanks in advance, Juan
Hi, We have a chatbot that we publish via a REST API. It replies to chat users and provides company information (public data). How can we make our chatbot available in Eikon Messenger (like you can do with WhatsApp, Slack, WeChat, etc.)? Is there an API for that? Thanks, RC
Hi, Does an API exist to send messages to Eikon Messenger ? Thanks in advance, Cyril
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