Hi, I am currently using Refinitiv's Real-Time Optimized (RTO) module to stream price data of instruments. I have a few technical questions about RTO that I would need help with. Please find them listed below -- * Can the same RTO authentication credential be used across two different IP addresses to access and stream…
Hi Refinitiv Team! We need your help. We got 403 forbidden error via service discovery request (https://api.refinitiv.com/streaming/pricing/v1/?transport=websocket). The request returned data on May 23, but stopped returning it on May 24. I have read similar articles - I have not found an answer. There should be nothing…
Hi Refinitiv Team, We got 500 server error via service discovery request. The request was working yesterday but not today. We have this logs: Sending EDP-GW service discovery request to https://api.refinitiv.com/streaming/pricing/v1 EDP-GW service discovery HTTP code: 500, Internal Server Error Thank you for your help!
Customer is testing Service ID in Websocket API, but cannot find Sample code , could you please provide ?
Hello, We are currently trying to publish fake/random prices for some RICS into a ATS like service. We are using the WebSocket API and using the script testclient. Currently we managed to publish one prices for the RIC that we want using the below command : ./testclient -S PUB -f post.txt -ir 1 -I 1 Do you know what are…
Good morning, We are having problems using the websocket to obtain ECB prices in real time (RIC EURGBPREF=). However, we have another connection where we get the prices from reuters (Ric EURGBP=R) that works correctly. The main problem is that we don't get the daily update, always the same response for all currencies, it…
...ontain \"active\" in response)." RTO - Authentication Issue.txt Hi DevAdvocates, Would you kindly advise what the possible cause of the following error is? "Text": "Authentication failed (1026, Request for token validation failed:"The authentication server did not contain "active" in response." For context, the client…
I can connect and get real time data by using below, but I can not find how to get volume and market board information(depth) by using websocket API. I am using this python file [market_price_rdpgw_service_discovery.py]. As for FX(ric = 'JPY='), I can not see the volume at all. I am glad if you tell me how to get these…
Our client is trying to set up Murex to connect to ADS using WebSocket (port 15000). Although they are able to telnet on the port to the ADS, Murex shows an error as attached. murex_14Apr.pngmurex_telnet 14April.pngUpdated Log.zip
Hi, when we try to post on an unavailalbe RIC, first we receive Nack and then Ack. I supsect something related to the cache. how can we fix that to receive a Nack on every try. Were using Websocket API with Python Please find the sequence of message used to reproduce the issue. • 1st try to update a DUMMY_RIC SENT: {…
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