Service discovery request 500 server error

Hi Refinitiv Team,

We got 500 server error via service discovery request. The request was working yesterday but not today.

We have this logs:

Sending EDP-GW service discovery request to https://api.refinitiv.com/streaming/pricing/v1
EDP-GW service discovery HTTP code: 500, Internal Server Error

Thank you for your help!

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Accepted answers

raksina.samasiri

Hi @miguel.alvarez ,

We're really sorry for the issue you've been facing. There's a current service disruption of RTO as below and the related team is working on the fix.

Subject: Refinitiv Real-Time Optimized - Service DisruptionProblem Description:
Refinitiv Real-Time Optimized is subjected to service disruptions for some customers in all regions.

This is due to an issue at Refinitiv.

You can check the service alerts at https://insightalerting.refinitiv.com/a/alerts/servicealerts/Alert/Alerts.aspx

All comments

raksina.samasiri

Hi @miguel.alvarez ,

We're really sorry for the issue you've been facing. There's a current service disruption of RTO as below and the related team is working on the fix.

You can check the service alerts at https://insightalerting.refinitiv.com/a/alerts/servicealerts/Alert/Alerts.aspx

miguel.alvarez

Thank you Raksina, we will be checking the service alert then

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