Hi Team, Question that is more related to content but let me try. Client complains that the update message contains the fields that are not updated and have the same value as before. Where I can understand it for the field like BID as there could be another BID with the same price but how to explain e.g. STOCK_TYPE.…
Hello, We had an incident with a client recently about an ADS service name. And we have now a question : what are all possible values for a service name ? Is there some special characters allowed ? Basically what is the technical type that is used to store the service name ? Thanks,
Hi (copy of support case 13470008). While using ads3.7.2.L1.linux.rrg 64-bit under RHEL7.9, I observed an inconsistent behavior. While requesting to stream 200 symbols (using websockets) onto a service currently down on ADS , I am receiving the following (expected) status message from the server. The problem is that a…
Is there a rate limit for websocket contribution API? We send about 500 messages per second but only some updates are visible in the terminal. In login response we receive {"TRCE:MaxMessagesPerSecond":1000} . Is it the api rate limit? Does it matter if messages equally distributed or we can send all messages (up to the…
Hello, We are updating our application to be able to support WebSocket secured connection with RTDS. We have several questions : First, we udpated our ADS to be compatible with secured connection updating the below property : *ads*distribution_ws_sink*connectionType : 1 Then we restarted the ads. Is it all ? Do we need to…
Hi, I can't find any documentation on how to request market prices towards multiple Service's, would you be able to provide with such or a working example on how to write it? I am using Websocket API with Python and your market_price.py example like below towards one Service only: def send_market_price_request(ws): """…
Hi , i am trying to get real time prices using websockets and RTDS. my login gets smooth but when i send the request registering my Rics , it closes the stream immediately and start sending me prices on another stream. its not a problem as sch but how would i know which ID to set for new incoming tickers Batch request . is…
Hello, We are testing contribution setup for a client install and we need the market_price_contrib.py python code so we can specify the fields we want to use. I just downloaded the websocket-api and I don't see that file included. I looked at the tutorial for contribution, however, I could not locate this file? Does it…
Hi, We are contributing around 20k update messages every 30s to the websocket contribution endpoint (contrib-ws1-amers1.platform.refinitiv.com), however we are seeing the ACKs coming in very delayed, up to a point where it is not possible for us to utilize them for correct failover/retry logic as suggested here…
I get following error response when I send Login message to the Socket API:…
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