Channel down reconnecting issue while connecting to ZKBE related RICS

Facing channel down reconnecting issue while connecting to ZKBE related RICS:

AU3FN0055695=ZKBE
CH0008435569=ZKBE

2023-02-01 16:45:19.699 WARN 31160 --- [ main] c.refinitiv.ema.access.OmmConsumerImpl : loggerMsg
ClientName: ChannelCallbackClient
Severity: Warning
Text: Received ChannelDownReconnecting event on channel Channel_1
RsslReactor @5c080ef3
RsslChannel @188cbcde
Error Id 0
Internal sysError 0
Error Location Reactor.processWorkerEvent
Error text Error - exceeded initialization timeout (5 s)
loggerMsgEnd


2023-02-01 16:45:23.463 INFO 31160 --- [ main] c.refinitiv.ema.access.OmmConsumerImpl : loggerMsg
ClientName: ChannelCallbackClient
Severity: Info
Text: Received ChannelUp event on channel Channel_1
Instance Name Consumer_1_1
Component Version ads3.5.4.E1.linux.rrg 64-bit
loggerMsgEnd

Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    @Maha Rana Parthap Sing

    Thanks for reaching out to us.

    You need to verify why the connection was disconnected.

    You can contact the server team directly to check the server log. It is possible that the server may cut the connection. If the server cut the connection, the server log will show the reason for the disconnection.