RTO EMA: "No matching service present" and "Service for this item was lost"

Frederic
Frederic LSEG
in EMA

May I know the meaning of "No matching service present" and "Service for this item was lost"?

And the possible condition to lead to these errors.


2023-03-15 09:53:14,663 [INFO]

StatusMsg

streamId="10005"

domain="MarketPrice Domain"

state="Open / Suspect / None / 'No matching service present.'"

name="ACQR.NB"

serviceName="ELEKTRON_DD"

StatusMsgEnd


2023-03-15 09:53:28,490 [INFO]

StatusMsg

streamId="3040"

domain="MarketPrice Domain"

state="Open / Suspect / None / 'Service for this item was lost.'"

name="DTEC.NB"

serviceName="ELEKTRON_DD"

StatusMsgEnd

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Best Answer

  • raksina.samasiri
    raksina.samasiri admin
    Answer ✓

    Hi @Frederic ,

    I got advice from my teammate that this error indicated that

    The service (ELEKTRON_DD) may be down or the server may remove this service. The user can enable tracing in the API and then contact the RDC team to investigate the trace file.

    The server may send the service directory update messages that cause these errors.

    Plus, The state of the items is Open/Suspect which means that the API will recover the items when the service becomes available.

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