Eikon Data Api Error code 403 | Client Error: Connect failed

Hi, I'm trying to test the Eikon Data API. I've gone through the quick start guide for windows.

403 error has occured.

And SxS log is following.

Eikon: -eikonpid=17428 -EikonProcessId=21612 -HwndComInterop=0x1 "-manifest=C:\Users\economist1\AppData\Local\Thomson Reuters\Eikon User\Cache\LibraryCache\9.0.61017_SL1-9MB0W19__EikonContainer.dll.manifest" "-Context=C:\Users\economist1\AppData\Local\Thomson Reuters\Eikon User\Cache\LibraryCache\Apps\THOMSONREUTERS.EIKON.DESKTOPSXSSVC\1.1.0.100" /prefetch:1

start node

Arg: C:\Program Files (x86)\Thomson Reuters\Eikon\X\Bin\Eikonbox.exe C:\Users\economist1\AppData\Local\Thomson Reuters\Eikon User\Cache\LibraryCache\Apps\THOMSONREUTERS.EIKON.DESKTOPSXSSVC\1.1.0.100\index.js -TraceLevel=2

[2023-03-15 00:25:08.681|1|api-svc|1|INFO] PA: false

[2023-03-15 00:25:09.092|1|api-svc|2|DEBUG] Waiting for FT

[2023-03-15 00:25:12.277|1|api-svc|2|DEBUG] [bus] channel=/desktopsxs name=sxs:GetSetting callId=1 data={"settingName":"KOBRA.APPLICATION.DESKTOPSXS.ENABLED","provider":"Configuration","isVersioning":false,"action":"GetSetting"}

[2023-03-15 00:25:12.615|1|api-svc|2|DEBUG] [bus] onCallback name=sxs:GetSetting callId=1 data~={"callId":1,"value":"true","action":"ReturnCall"}

[2023-03-15 00:25:12.616|1|api-svc|1|INFO] FT is ready

[2023-03-15 00:25:12.732|1|api-svc|2|DEBUG] [bus] channel=/desktopsxs name=sxs:GetSetting callId=2 data={"settingName":"{Temporary}RDE_PRODUCT_STRINGID","provider":"Configuration","isVersioning":false,"action":"GetSetting"}

[2023-03-15 00:25:13.290|1|api-svc|2|DEBUG] [bus] onCallback name=sxs:GetSetting callId=2 data~={"callId":2,"value":"NET45,EIKON9.0.61017,SR0,ADF6.20224.10.10","action":"ReturnCall"}

[2023-03-15 00:25:13.290|1|api-svc|3|DEBUG] set User Agent

[2023-03-15 00:25:19.898|1|api-svc|2|DEBUG] Gen key successfully

[2023-03-15 00:25:19.907|1|api-svc|2|DEBUG] SxSServer init OK

[2023-03-15 00:25:20.441|1|api-svc|2|DEBUG] [bus] channel=/desktopsxs name=sxs:GetSetting callId=3 data={"settingName":"{Temporary}KOBRA.APPLICATION.DESKTOPSXS.PO","provider":"Configuration","isVersioning":false,"action":"GetSetting"}

[2023-03-15 00:25:20.442|1|api-svc|2|DEBUG] [bus] channel=/desktopsxs name=sxs:GetSetting callId=4 data={"settingName":"KOBRA.APPLICATION.DESKTOPSXS.HTTP.PORT","provider":"Configuration","isVersioning":false,"action":"GetSetting"}

[2023-03-15 00:25:20.760|1|api-svc|2|DEBUG] [bus] onCallback name=sxs:GetSetting callId=3 data~={"callId":3,"value":"SIDEBYSIDE,APIPROXY","action":"ReturnCall"}

[2023-03-15 00:25:20.761|1|api-svc|2|DEBUG] [bus] onCallback name=sxs:GetSetting callId=4 data~={"callId":4,"value":"","action":"ReturnCall"}

[2023-03-15 00:25:21.021|1|api-svc|1|INFO] PO: SIDEBYSIDE,APIPROXY

[2023-03-15 00:25:21.267|1|api-svc|3|DEBUG] create SIDEBYSIDE

[2023-03-15 00:25:21.451|1|api-svc|3|DEBUG] create APIPROXY

[2023-03-15 00:25:21.579|1|api-svc|2|DEBUG] [bus] channel=/desktopsxs name=sxs:GetSetting callId=5 data={"settingName":"KOBRA.APPLICATION.DESKTOPSXS.ENCRYPTION.DISABLED","provider":"Configuration","isVersioning":false,"action":"GetSetting"}

[2023-03-15 00:25:21.683|1|api-svc|2|DEBUG] [bus] channel=/desktopsxs name=sxs:GetSetting callId=6 data={"settingName":"KOBRA.APPLICATION.DESKTOPSXS.BODYPARSER.JSON","provider":"Configuration","isVersioning":false,"action":"GetSetting"}

[2023-03-15 00:25:21.873|1|api-svc|2|DEBUG] [bus] channel=/desktopsxs name=sxs:GetSetting callId=7 data={"settingName":"KOBRA.APPLICATION.DESKTOPSXS.BODYPARSER.URLENCODED","provider":"Configuration","isVersioning":false,"action":"GetSetting"}

[2023-03-15 00:25:22.140|1|api-svc|2|DEBUG] [bus] channel=/desktopsxs name=sxs:GetSetting callId=8 data={"settingName":"RDE_PRODUCT_MSIPRODUCTVERSION","provider":"Configuration","isVersioning":false,"action":"GetSetting"}

[2023-03-15 00:25:22.388|1|api-svc|2|DEBUG] [bus] onCallback name=sxs:GetSetting callId=5 data~={"callId":5,"value":"","action":"ReturnCall"}

[2023-03-15 00:25:22.389|1|api-svc|2|DEBUG] [bus] onCallback name=sxs:GetSetting callId=6 data~={"callId":6,"value":"","action":"ReturnCall"}

[2023-03-15 00:25:22.488|1|api-svc|2|DEBUG] [bus] onCallback name=sxs:GetSetting callId=7 data~={"callId":7,"value":"","action":"ReturnCall"}

[2023-03-15 00:25:22.561|1|create-sxs|0|WARN] Failed to get KOBRA.APPLICATION.DESKTOPSXS.BODYPARSER.JSON : Unexpected end of JSON input

[2023-03-15 00:25:22.650|1|create-sxs|0|WARN] Failed to get KOBRA.APPLICATION.DESKTOPSXS.BODYPARSER.URLENCODED : Unexpected end of JSON input

[2023-03-15 00:25:22.808|1|sxs-api|3|DEBUG] [proxy] Add server key kid=-77Lyv7sqIhO53suZiw5KGLKtt2iDvcX5QgtznMJIxE

[2023-03-15 00:25:22.900|1|sxs-api|3|DEBUG] [ws] Create endpoint=/sxs/v1/notifications

[2023-03-15 00:25:23.003|1|sxs-api|3|DEBUG] [ws] Create endpoint=/sxs/s/v1/notifications

[2023-03-15 00:25:23.140|1|api-svc|2|DEBUG] [bus] onCallback name=sxs:GetSetting callId=8 data~={"callId":8,"value":"4.0.61017","action":"ReturnCall"}

[2023-03-15 00:25:23.855|1|data-api|1|INFO] Request API Proxy port number using channel=/api-proxy/port/request

[2023-03-15 00:25:23.857|1|api-svc|1|INFO] Start server...

[2023-03-15 00:25:23.974|1|api-svc|2|DEBUG] onStarted: 9000

[2023-03-15 00:25:24.026|1|api-svc|1|INFO] Listening to port=9000

[2023-03-15 00:25:48.381|1|data-api|1|INFO] API Proxy is available on port 9060. Start redirecting /api/* requests

[2023-03-15 00:25:51.254|1|sxs-api|3|DEBUG] [event] onMclEvents

Could you help me.

Find more posts tagged with

python

eikon-data-api

error-403

#technology

Accepted answers

raksina.samasiri

Hi @masatoshi.kawashima ,

If the full error message is "Error code 403| Client Error: Your Eikon account is not allowed to run Eikon API Proxy. ", I suggest you contact your Refinitiv representative/Account manager based on the Eikon Data API Limitation guide document page.

However, as the message is a bit different, may I ask if you have ever been able to connect to the Eikon Data API before? if so, were you using the same machine/network? or have you never been able to connect?
In the meantime, you can consider using Codebook (cloud-hosted Jupyter notebook within Eikon Desktop/Refinitiv Workspace).

Type in "CODEBK" in the Eikon Desktop/Refinitiv Workspace search bar and press enter to launch the app.

All comments

raksina.samasiri

Hi @masatoshi.kawashima ,

Type in "CODEBK" in the Eikon Desktop/Refinitiv Workspace search bar and press enter to launch the app.

masatoshi.kawashima

@raksina.samasiri Thank you for answer. I have never been able to connect.

for the moment, I try to use Codebook .

EXPLORE OUR SITES