Can you troubleshoot my Python API connection error 502?

This is my code (running it locally):

import pandas as pd
import numpy as np

import pandas as pd
import numpy as np
import requests
from requests.adapters import HTTPAdapter
from urllib3.util.retry import Retry
import refinitiv.dataplatform.eikon as ek

import requests

ek.set_app_key('key')

df, err = ek.get_data(['PEUP.PA','EUR=', 'JPY='], [ 'BID','ASK'])
df

This is the error massage:

Thank you very much in advance!

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Accepted answers

Jirapongse

@levente.letenyei

It should be from your proxy server.

When connecting to the localhost (127.0.0.1), it shouldn't use a proxy. You may need to contact your IT support team to verify the proxy settings.

All comments

raksina.samasiri

Hi @levente.letenyei ,

Please try to follow the article Eikon Data API and Refinitiv Data Library - Troubleshooting on each step to find out what may be the root cause.

levente.letenyei

Hi @raksina.samasiri,

I have controlled all the instructions for troubleshooting."ST_PROXY_READY" looks good, but I still receive an error massage. Maybe some other approach for solution?

Thank you in advance

Jirapongse

@levente.letenyei

You can try to use the Eikon Data API Python package instead.

pip install eikon

The Eikon Data API Python provides useful logs.

import eikon as ek
ek.set_log_level(1)
ek.set_app_key('<APP KEY>')

levente.letenyei

Hi @Jirapongse !

Thank you for your answer. Unfortunately I still receive an error massage.

Jirapongse

@levente.letenyei

It should be from your proxy server.

When connecting to the localhost (127.0.0.1), it shouldn't use a proxy. You may need to contact your IT support team to verify the proxy settings.

levente.letenyei

@Jirapongse

Thank you very much for the help and guidance! I was able to solve it with the following lines of code:

import os
os.environ['NO_PROXY'] = 'localhost'
os.environ['NO_PROXY'] = '127.0.0.1'

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