Python Eikon API Error

If Python requests an eikon API, receive error return.

- Error code 2504 | UDF Core request failed. Gateway Time-out

- 500 Internal Server Error

Errors occur frequently from today.

Please let me know the solution.

code e.g)

ek.get_timeseries("LGOc1", fields="CLOSE", start_date="2023-06-04T00:00:00", end_date="2023-06-14T00:00:00", interval="daily")

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Accepted answers

Jirapongse

@yjpark

It could be a problem in the backend, not in the API. You need to contact the Eikon or Refinitiv Workspace support team via MyRefinitv to verify what the problem is.

All comments

raksina.samasiri

Hi @yjpark ,

I can run the same code and get the result properly, could you please retry and let me know if the issue still persist.

yjpark

Thank you for reply.

But, error is still occurring.

Jirapongse

@yjpark

It could be a problem in the backend, not in the API. You need to contact the Eikon or Refinitiv Workspace support team via MyRefinitv to verify what the problem is.

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