Hi, I'm using ETA API and wanted to check what causes the message and does this indicate data loss?

13:00:10.958 INFO [Refinitiv] Processing RsslRDMDirectoryMsg, 'RDM_DR_MT_UPDATE' received for channel, 'hedads101,hedads102:14002'{streamState: 'Unspecified', dataState: 'Suspect', code: 'None', text: ''} with services, [ ]

Can you please advise on how to fix this and what can we check on our side?

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Accepted answers

wasin.w

Hello @Cristille

I have answered the client directly on this https://community.developers.refinitiv.com/questions/108655/does-datastate-suspect-cause-missing-data-and-how.html thread.

If the client needs a dedicate Real-Time APIs support with SLA, the client can register the RDC program and submit a support ticket to the RDC team.

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wasin.w

Hello @Cristille

I have answered the client directly on this https://community.developers.refinitiv.com/questions/108655/does-datastate-suspect-cause-missing-data-and-how.html thread.

If the client needs a dedicate Real-Time APIs support with SLA, the client can register the RDC program and submit a support ticket to the RDC team.

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