Unexpected status message received after subscribing to market data

andrei.nuc

Hello,

We are working on a Java application from scratch that connects to Refinitiv / LSEG Workspace Websocket API and subscribes to market data.

While testing it, we noticed the following unexpected status message:

{"ID":870,"Type":"Status","Key":{"Service":"IDN_RDFNTS_CF","Name":"SSIHZ3-H4S1"},"State":{"Stream":"Open","Data":"Suspect","Text":"F49: Item is pending close. Please retry."}}

We tried to reproduce the issue without luck

Can you provide us with possible scenarios when this status message is dispatched from your end? How should we treat it?

Gurpreet

Hi @andrei.nuc,

This message states that a close request is received for an item, which is already closing. Is it possible that your application sent multiple close requests for the same item. What is the process/application behind the service: IDN_RDFNTS_CF. If this is your inhouse interactive provider application, can you check if it is handling the close requests properly.

andrei.nuc

https://community.developers.refinitiv.com/discussion/comment/111342#Comment_111342

Gurpreet

Nov 17, 2023

Hi @andrei.nuc,

This message states that a close request is received for an item, which is already closing. Is it possible that your application sent multiple close requests for the same item. What is the process/application behind the service: IDN_RDFNTS_CF. If this is your inhouse interactive provider application, can you check if it is handling the close requests properly.

Hi @Gurpreet , Thanks for the feedback. We will further investigate in that direction.

The application behind the service is our in house implementation.