eikon.eikonError.EikonError: Error code 400 | Backend error. 400 Bad Request second day in a row

alexander.melnikov

Hello team,

I'm using the eikon Python API library to get some economic data from the terminal. For the second day in a row and throughout the day, the error “eikon.eikonError.EikonError: Error code 400 | Backend error. 400 Bad Request.” I've read previous topics about the system being full, but I barely use the eicon terminal, I can't flood the system. Could you please check if everything is ok with the servers or if there is an error on my side.

import eikon as ek

ek.set_app_key("my token")
data, e = ek.get_data(["AUBCAP=ECI", "AUBLD=ECI", and another 100 elements], ["Relevance", "ECI_ACT_DT", "VALUE_TS1", "Country", "DSPLY_NMLL", "TR.IndicatorType", "RTR_POLL", "SEC_ACT_1", "ECON_ACT", "TR.IndicatorUnit", "FCAST_ACRY", "ECON_PRIOR"])

version of python library 1.1.18

version of eicon tm 4.0.56.

logs not telling me much. for example at the time when error happened logs on screenshot.

I can give more detailed logs if you give me a clue how to switch on debug level, info on website seems to be taken from the old versions.

wasin.w

Hello @alexander.melnikov

I have checked your code. The code is valid.

The "Error code 400 | Backend error. 400 Bad Request.” is mentioned in the Eikon Data API Usage and Limits Guideline that a request fails because the platform is overwhelmed. You may try the following points with you code:

• Catch this exception and try to get the data after waiting for few minutes.
• Reduce a number of requests RICs by splitting the initial request into smaller requests and resending them.

If the problem still occurs after you have waited for few minutes and reduce a number of requests, you may submit a support ticket to the Workspace/Eikon team to verify the issue on the Eikon side. You can submit a support ticket via https://my.refinitiv.com/content/mytr/en/helpandsupport.html link.