Data access denied.

Hi,

I'm using delayed subscription right now and I can't access to these Data (RIC : XAUFIXAM=, XAUFIXPM=) from Jan 19, 2024.

In Eikon, seems like below:

Please kindly let me know why this happened and what i am supposed to do to get these data?

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Thank you for reaching out to us.

The error indicates that your account doesn't have permission to access this RIC.

Please contact your LSEG account team or Sales team directly to verify the account's permission.

Thank you for reaching out to us.

The error indicates that your account doesn't have permission to access this RIC.

Please contact your LSEG account team or Sales team directly to verify the account's permission.