refinitiv.data returns error while session was sucessfully opened

I am trying to run RDP library with Eikon Desktop, and experieincing to see below error while the session was successfully opened.

import refinitiv.data as rd
from refinitiv.data.content import symbol_conversion

rd.open_session()

An error occurred while requesting URL('http://localhost:9000/api/status').
RemoteProtocolError('Server disconnected without sending a response.')
<refinitiv.data.session.Definition object at 0x15ae18a1ea0 {name='workspace'}>

response = symbol_conversion.Definition("6501.T").get_data()
response.data.df

Please advise if there is anyway not to show that error message ?

An error occurred while requesting URL('http://localhost:9000/api/status').
RemoteProtocolError('Server disconnected without sending a response.')

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Accepted answers

jonathan.legrand

Hi @noboru.maruyama4
Would you mind please going through the troubleshooting steps here?

If these do not work, I believe you may have another software on your machine using the local port 9000. This may be due to an antivirus update on your machine, these are often automatic.

All comments

Jirapongse

@noboru.maruyama4

Thank you for reaching out to us.

You can try the following code.

config = rd.get_config()
config.set_param("logs.level", "CRITICAL")
rd.open_session()

jonathan.legrand

Hi @noboru.maruyama4
Would you mind please going through the troubleshooting steps here?

If these do not work, I believe you may have another software on your machine using the local port 9000. This may be due to an antivirus update on your machine, these are often automatic.

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